Digital Marketing Account Manager

Digital Marketing Account Manager

SEO Customer Service - Altrincham - 37.5 hours

Salary 24 - 26.5K

Hybrid working after probation

Are you passionate about helping small businesses online?

We are looking for an Account Manager/customer service specialist to join our Known Locally Team, delivering next-level customer service and Digital Marketing services on a hugely varied portfolio of clients.

What to expect as a Digital Marketing Account Manager?

You will be helping to manage the overall client experience on behalf of Add People. The successful candidate will have the opportunity to use or develop wider Digital Marketing skills, with the primary purpose of the role being:

• Managing client relationships
• Reporting on results
• Recommending changes and improvements to campaigns
• Introducing new opportunities for clients to improve their Digital Marketing presence.

With exciting expansion plans in progress, this is an unparalleled opportunity to either begin or further a career in the Digital Marketing industry!

What we want you to bring to the party:

• Excellent communication skills
• An interest in all things digital
• Willingness to learn

Required Skills for a Digital Marketing Account Manager:

• Previous customer service/communication role experience a must
• Self-starter with a positive attitude
• Willing to go the extra mile
• Team player
• Committed to self-development
• Adaptable
• Curious and inquisitive nature

Desired Skills for a Digital Marketing Account Manager:

• Digital Marketing Account management/customer service
• SEO/Digital Marketing knowledge
• Experience in introducing new services to a customer base through upselling/cross selling

Who are Known Locally and Add People?

Known Locally is the local Digital Marketing arm of Add People, a team of Digital Marketing professionals built to service small to medium-sized businesses.

Established in 2002, we’re now a workforce of 250 colleagues who deliver targeted online traffic to more than 4000 clients around the globe.

We’re a Google Premier Partner, a Microsoft Elite Channel Partner and a Facebook Marketing partner … and have been awarded Platinum Investors in People Accreditation (IIP). As an Investors in People Platinum accredited company, we offer a structured onboarding process, extensive training and continued development programmes for all staff.

Our friendly and supportive culture makes Add People a great place to progress your career.

Why work for Add People?

• Sociable working hours
• Healthcare scheme
• Contributory pension
• 30 days holiday which increases with service (included BH’s)
• Sick pay after a qualifying period
• On site bar
• Cycle to work scheme
• Subsidised social events
• Regular incentives and rewards
• LGBTQ+ friendly workplace
• Age-inclusive
• Investors In People (IIP) Platinum