Digital Marketing Account Manager

Digital Marketing Account Manager for our highly recognised website design and online marketing client working from their Colchester office.  Our client has enjoyed a great deal of success with their approach to website development and this new role of Digital Marketing Account Manager is central to delivering that success. The role of Digital Marketing Account Manager will report to the Production Director and is focused to providing an excellent customer service experience and project management structure. You’ll be experienced in handling client enquiries promptly, efficiently and diplomatically, developing professional relationships with customers and suppliers & the management of digital projects.

 The Role

• Responsible for the effective and efficient handling of client enquires and client communications
• A proactive approach to relationship management with the current hosting and support clients, focusing on both client satisfaction and additional commercial benefit from those clients.
• The prompt and efficient handling of client requests relating to project progress updates or other project related communications. This includes keeping a client up to date with current progress and confirming with clients when an issue has been addressed.
• Responsible for assisting in the effective and efficient running of the Projects team’s production workload:
• The production of appropriate project documentation (project plans, production schedules, meeting agendas and minutes).
• Testing and quality assurance of development work presented to customers (testing, scheduling bug fixes and retesting).
• Planning and supporting the production schedule for the Projects team, dealing with ad hoc issues arising from the production schedule.
• Ensuring the Projects team are appropriately briefed to carry out their workloads.
• Responsible for the prompt and efficient handling of client training requirements, including attending client offices, ensuring clients have a full understanding of how to use their development as required
• Maintenance of key relationships with the Sales and Marketing, Online Marketing and Account Management.

The Person

• Previous experience in a digital environment
• Excellent understanding of CMS, with an emphasis on WordPress
• Knowledge of a project management discipline (Prince2, PMI or similar)
• An understanding of the various technologies we use in development (html/css)
• Understanding of design and usability standards
• Excellent organisational and time management skills
• Must possess strong communication and interpersonal skills with the ability to handle opposition
• Experience in the production of project/programme documentation (project plans, meeting minutes, agendas, etc)

Benefits to you

• Competitive salary up to £40k Doe
• Private health care (after 6 months service), 25 days holiday per annum, Contributory pension scheme 3%.

If you have not heard back from us within 10 days your application has been unsuccessful