Digital Operations Specialist

Do you love customer service? Are you full of ideas and passion? Do you want to work with cutting-edge technology? Then E.ON Next is right for you;

Working in Digital Operations, you will be at the heart of everything we do - helping our customers. You won't just be part of the customers' experience, you'll make it. You will take full responsibility for what lands your way by delivering unforgettable customer service via our digital and social media channels'.

We have a broad operating window, including early in the mornings, during evenings, over the weekends and also on each of the bank holidays. We represent the E.ON Next brand in the public domain, and are here to interact with our customers on all 365 days of the year across our social media platforms.

Every day will be different, as you face fresh challenges and are tasked to come up with awesome solutions. You could be talking to customers via Facebook, Twitter (X), Whatsapp, Trustpilot and our Customer Community forum. You'll also spend time helping our customers who prefer to contact us via email or letter, so we'll be looking for you to have a strong written communication style. You will also engage with a variety of industry stakeholders, as well as highlighting and improving inefficiencies in how we serve our customers. These all form part of the day to day role.

As a Digital Specialist in customer experience at E.ON Next, you will have the opportunity to look after our customers throughout their time with us, helping with a wide range of queries and making sure they are happy.

We take everything as a learning curve, you will need to think fast, take responsibility, and use your initiative, letting us know if there's a way we can do things better. You will also be expected to make outbound phone calls where necessary. You'll work from home the majority of the time but you won't be working alone, you'll be connecting virtually with your team and the wider digi community on a regular basis.

Are we a match?

We know what's important to us at E.ON Next, we're looking for great people to join our team and create the right culture to be the best. You could be just what we're looking for if these sound like you -

Team player - enjoy being part of a team, knowing the part you play in your teams' success, committed to giving your best.

Passionate - genuinely excited to impress and help customers, drawing energy from having problems to solve - the more complex the better

You also have a passion for technology and social media.

Cool, calm and resilient - challenging work is what keeps you creative and motivated Curious - change feels good. You look for ways to develop yourself and love to explore new ways of doing things

Attention to detail - you work diligently and ensure our brand is positively represented in the public eye

Happy to make your own decisions, fear of failing doesn't hold you back, it drives you forward, learning all the time

Open minded - you love the fact that you and everyone around you can be themselves, all day, everyday

Team player - you enjoy being part of a team, knowing the part you play in your teams' success, committed to giving your best.

The Essentials:

The majority of shifts will be evening's and weekend, with daytime shifts to support on our social media platforms

Working hours are full time, between the operating hours of: 8am-10pm Monday - Sunday (Bank holiday operating hours 8am-10pm)

You and your team will decide the work rota, therefore flexibility across our operating hours is essential.

Salary - GBP24,196

Minimum of 30 hours required

26 days holiday plus bank holidays - this includes a guarantee of for your birthday off if you want it

A generous pension scheme

Various My choice benefits to choose from

The chance to choose from our Flexible Benefits range

We'll have regular team socials

Location: Home Based

For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.