Digital Proposition Manager

Digital Propositions Manager

We have a fantastic opportunity to join our Digital and Loyalty Marketing team.  As Digital Proposition Manager your role will be to manage and support the development, optimisation and growth of Costa Coffee’s Digital Propositions, with a key focus on the UK.

This will include day management of Delivery Partner relationships and E2E promotion activation, to  supporting the Senior Commercial Planning Manager with the creation of the 3-5 year planning. Your role will also be pivotal towards identifying new enhancements and opportunities to refine Digital Propositions, maximise the consumer experience, and create value for the business. 

A bit about us...

We’re Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK’s leading coffee Brand, but we can now be found in over 40 countries across EMENA, APAC and Americas. We’re on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company. 

Along with our leading Retail formats, it’s our ground-breaking FMCG offering and Costa X on-the-go propositions that help us serve our B2B partners across the globe. And as for coffee technology, we’re quite simply trailblazing the industry. Here at Costa, it’s about doing a great job alongside brilliant people who share a passion for growth. And we promise, we’ll always make sure you’re loving your craft. 

A bit about the role...

Day to day, you will play a key role in driving consumer acquisition and engagement via Costa Coffee’s digital trade propositions, achieving trade growth and operating income goals. This will be achieved through (but not limited to):

• Support trade growth of Digital Propositions (Delivery & Collect)
• Plan and activate E2E promotional campaigns laddering to key business objectives, collaborating with cross-functional teams and third-party partners
• Drive Digital Proposition optimisation – opportunity identification for driving or improving Digital Propositions – consumer need, insight, size of the prize, trials
• Establishing and developing strong relationships with 3rd party suppliers e.g. Uber Eats, Just Eat, Deliveroo
• Stay up to date with changes in competition, and shifts in the digital landscape, to leverage and identify specific opportunities

A bit about you…

A passion for Digital Proposition development is just the start of what for. So, what else makes a great Digital Proposition Manager at Costa?

• Evidence of Digital Proposition management & development or a strong account management background in in a large multi-channel consumer-facing business
• Competent in evaluating new ideas and making recommendations to senior management
• Highly analytical with strong data analysis interpretation and reporting (Excel)
• Experience of working with 3^rd party organisation with a commercial lens
• Highly developed interpersonal skills with the ability to present to senior management
• Passionate and proactive self-starter with bags of drive and initiative and ability to re-prioritise and juggle workload

What we can offer...
We’re on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people,  so we want you to feel valued and rewarded with, great perks and benefits:

• BUPA Healthcare and Babylon GP
• Costa Pension Scheme
• Bonus Scheme
• Group Income Protection and Life Assurance
• 50% staff discount in our equity stores, 25% staff discount in franchise stores
• Access to The Coca-Cola Company Share Incentive Plan
• 25 days Holidays

Location: Wimpole Street London office a minimum of 2 days per week

Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved culture. 

DE&I Statement :

Here at Costa we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa.  For any reasonable adjustments and general queries please contact costa.recruitment@costacoffee.com