Digital Service Assessor

Microsite summary: We're looking for a Digital Service Assessor to support service teams and lead Service Standard assessments in DWP.

Digital Service Assessor: Pay up to £43,347 plus over 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. 

DWP. Digital with Purpose.  

We have an exciting opportunity for a Digital Service Assessor to join our DWP Digital community. 

DWP is UK's largest government department, with over 20 million daily users. 

DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions and make ensure everybody has the money they need to live during their retirement years.

As our Digital teams build, maintain and improve DWP services, we need Service Assessors to check that what we're building works for our users, and meets the high standards we set for ourselves.

Your role is crucial to putting better public services in the hands of people that need them most.

Delivery. Work. Projects.   

As a Digital Service Assessor you will support service teams and lead assessment which determine whether the stuff we're working on meets the Service Standard.

You'll use evidence-based assessment methods and approaches to determine if services meet the standard.

You'll assessment communicate outcomes and champion the Standard within DWP's Digital group. You'll produce briefings and reports which track and report on the status of a service and whether it can proceed to the next lifecycle stage.

You'll contribute to key governance decisions, provide advice, guidance, and training to digital colleagues on the Service Standard to develop capability.

We are looking for people who have skills in:

• Communicating and Influencing
• Leadership
• Making Effective Decisions
• Seeing the Big Picture
• Quality Assurance

When we talk about quality assurance, we mean the ability to audits complex projects, programmes or functional areas for quality, compliance and risk. You need to be able to review and analyse reports and assess information presented to you by service teams, about user journeys and the purpose of a service.

Details. Wages. Perks.   

You'll join us in your choice of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. 

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.   

In return for your skills, we offer competitive pay of up to £43,347.  

You'll be eligible for a brilliant civil service pension with employer contributions of 27%, worth up to £11,000 a year. 

You'll get a generous leave package starting at 26 days, rising to 31 days over time, plus all the usual bank holidays, and the option to take extra days off on flexi leave.   

We also have a broad benefits package built around your work-life balance which includes:   

• Flexible working, flexi hours and flexi days   
• Hybrid working: some time in a hub with the team, some time at home   
• Family-friendly policies   
• Time off volunteering and charitable giving   
• Bring your authentic self to work with 'I Can Be Me in DWP'   
• Discounts and savings on shopping, fun days out and more   
• Interest-free loans to buy a bike or a season ticket   
• Sports and social activities   
• Working in an award-winning environment and culture   
• Professional development, coaching, mentoring and career progression opportunities.   

Click 'Apply' for more information and to start an application on Civil Service Jobs.