Digital Solutions Support

As the Digital Solutions Technical Support, you’ll play a crucial role in maintaining the reliability and efficiency of our client SMTGB’s Digital Solutions. Reporting into the Site Solutions manager you’ll provide a 1st line 'triage’ service, supporting internal and external customers on digital solution inquiries. You’ll investigate and help troubleshoot equipment issues involving; Connectivity, Registrations, Activations, Applications, Data feeds and Reports, while assisting technical experts deliver remote and/or first fix resolutions with equipment breakdown.

Other activity:

• Allocate and manage solution support issues with customers, internal teams and suppliers
• Identify opportunities to introduce services or solutions to grow solution success
• Support our client’s customers, sales and service teams to ensure maximum uptime of Digital Solutions
• Manage Solution subscriptions and future Saas product offerings
• Contribute to the enhancement and optimisation of our client’s digital offerings

Skills and Experience

• Diagnosis and resolution of software issues, especially related to API feeds
• Knowledge of off-highway machinery telemetry data is ideal
• Understanding of network communication setup and configuration
• Experience supporting construction site technologies
• Basic understanding of GNSS technology
• Ability to explain complex technical situations to people who are not digital literate
• Good communication and interpersonal skills in both written and spoken English
• Proficiency with MS Office, including Excel
• Customer Service mindset and proactive approach
• Troubleshooting, analytical and problem-solving skills

Benefits

In this newly created position, you’ll have an exceptional opportunity to put your stamp on it and develop and grow your knowledge as potential new applications are introduced. Our client offers:

• Pension, company bonus, sick pay, Life Assurance 4 x annual salary
• Medical and dental family health plan (includes children up to 18 years old)
• 33 days holiday includes Bank Holidays
• Cycle to Work Scheme, Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• Career development - dependent on which path you want to take

Our Client

Services, Machinery and Trucks (SMT) GB are an internationally recognised, market-leading distributor of Volvo Construction Equipment. Our client prides itself on being an equal opportunity employer.