Digital User Experience Manager

Position Snapshot 

Business area: Nespresso

Job Title: Digital User Experience Manager

Location: Crawley/Hybrid

Salary from £45,000 – £55,000 (depending on experience) plus potential bonus + 17% car allowance + fantastic benefits.

Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.

Position Summary 

The Nespresso Team is offering an excellent opportunity for a skilled UX Manager to join their ranks. This presents a truly thrilling prospect for someone who wants to take charge of the digital journey. In this role, you will work alongside the other UX Manager to deliver a best in class experience. Overseeing and assuming accountability for the UX aspects of our digital assets, including websites and apps.

Collaborating with customer experience teams in both retail and brand, you will spearhead efforts to enhance omnichannel/multichannel usage by creating seamless customer journeys. Drawing from user insights, you will be responsible for developing product features, functions, and usability. Additionally, you will keep a vigilant eye on industry trends, tools, and techniques, ensuring that Nespresso always stays at the forefront of performance.

A little bit about us

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector; providing the very highest quality coffees that can be enjoyed in the comfort of consumers' own homes and out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful and sustainable approach to how we produce and market our premium coffee capsules and machines.

With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 81 countries and counts over 13,000 employees worldwide. Nespresso UK&ROI – a certified B Corp™ – operates 30 boutiques, as well as an e-Commerce platform, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers across the United Kingdom and the Republic of Ireland.  To learn more visit www.nespresso.com.

A day in the life of a Digital User Experience Manager… 

As a Digital User Experience Manager, you will ultimately own the Nespresso digital journey. To do this you will develop a deep understanding of the business needs through stakeholder engagement. You will look to solve any problems along the digital journey and bring new ideas to life. You will work with the CRO lead, run usability testing and work to integrate these findings into our websites and app. You will also: 

• Conduct in depth business requirement analysis and development/wireframes for development teams to build. 
• Balance brand alignment with conversion. 
• Test and learn with data insight and use personalisation tools to drive both customer satisfaction and conversion rate. 
• Utlise Glassbox, Martech and Usabilla techstack to understand changes v customer benefit. 
• Provide strategic leadership across digital assets ensuring all journeys are on brand, compliant and optimised. 
• Have a strong alignment with and connect regularly with brand marketing, product marketing, Trade and CRM to ensure assets are optimised and consistent. 
• Stakeholder manage across customer experience, marketing and trade teams.
• Deliver personalisation strategies in platform and share results and learnings to influence future journeys and experiences.
• Develop and grow overall competencies within the team and wider digital community towards UX methods and ways of working.   

What will make you successful? 

The successful candidate will have hands on experience of leading UX journeys in £20m+ D2C eCommerce businesses as well as solid experience of managing UX methods and ways of working. They will be advanced in CRO Management ideally with knowledge of a Google Analytics/Martech platform/Usabilla/Session Cam. They will thrive in a matrix organisation, understanding the FMCG sector and have highly effective influencing skills. They will also: 

• Have solid experience of business analysis and converting business requirements into wireframes/blueprints for tech teams. 
• Experience of writing and executing personalisation strategies.
• Have excellent relationship building skills both externally & internally. 
• Have a high level of self-awareness and emotional intelligence. 
• Analyse data and make effective decisions on the back of it. 
• Be curious and generate creative ideas. 
• Be able to communicate complex messages in a simple way. 
• Be energised and excited by tough challenges.   

What you need to know 

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

Job advert posting date 22/01/2024

Job advert closing date 05/02/2024

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!