Director, Digital Product Management

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in Digital Product on TeamAmex. The International Card & Risk Services Technology (ICRST) team is the key Tech partner for the International Card Services (ICS) Business. ICS is a key growth driver for American Express. The Director Digital Product Management will lead a trail blazing function, the first of it's kind to look across the full end-to-end journey for critical ICS investments. Today ICS focuses on developing and deploying journeys but the Tech organization is focused on platforms. This new role will look holistically at the Business roadmap and Tech modernization investments, to form a single, cohesive roadmap that powers execution. The role will require deep value co-creation with Tech and Business stakeholders, and will own both the long term strategy and the near term journey-based execution to achieve measurable outcomes. This approach will advance the strategic goals of both the Tech and Business organizations by driving efficiency and achieving faster time to market for key investments. The leader will also be responsible for hiring a team of Product Management experts who will help to form the journey backlog and will also act as primary Product Managers for several UK engineering scrums. How will you make an impact in this role? Designs, develops, and manages activities for a product or group of products that form a full journey from product definition and planning through production, release, and end of life. Partners with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product's lifecycle. Manages the backlog by identifying and prioritizing capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Establishes the strategic approach for the management and monitoring of a product or related group of products based on journey specific goals. Provides input into the determination of key product investments/strategies and long-term goals for the function. Partners with teams to drive the improvement of processes, procedures and policies related to their journeys. Ensures teams' success by identifying and removing roadblocks for the teams while ensuring alignment across groups. Leads teams and manages both a journey and engineering backlogs Collaborates with senior leaders, the International Card Services business and Tech COEs to implement enhancements to journeys. Minimum Qualifications: Agile Methodologies Adaptive Communication Prioritization Market Analysis Product and Journey Strategy End to End Product and Journey Development and Road Mapping Requirements Management Structured Problem Solving Technical Understanding We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. This employer is a corporate member of myGwork - LGBTQ professionals, the business community for LGBTQ professionals, students, inclusive employers & anyone who believes in workplace equality.