Address
Form of work
SalaryWe are seeking a meticulous and strategic Director of Client Services. Based from one of their North-West offices, you will oversee the strategic direction of the Client Services team, ensuring the client base is receiving market leading service an solutions.
Client Details
This business is a leading provider of software solutions
Description
As Director of Client Services, you will:
- Oversee service delivery.
- Support client base by providing training and development of services.
- Set and monitor team KPI objectives to ensure customers receive support within agreed time-frames.
- Set and executive overall strategy to build, grow and developed client relationships.
- Budget responsibility
- Oversee operation processes, implementing new strategies to improve overall delivery.
- Recruit, coach and develop team as required to support overall service delivery objectives.
- Gather market intelligence on trends, customer feedback, etc. and work worth product development team to enhance software offering.
- Ensure service delivery adheres to industry practice regulations.
Profile
As Director of Client Services, you should have:
- A track record in a similar role, whether Client Services, customer success, service delivery, etc.
- A strong working knowledge of SARs, Outcome Focused Regulation, Cashiering, Legal Services, Accountancy and Payroll, etc.
- Strong leadership and team management skills.
- Excellent strategic planning and business development skills.
- Strong ability to drive continuous improvement and operational efficiency.
- Excellent communication and presentation skills.
- The ability to work from Liverpool or Manchester.
Job Offer
An attractive salary range of up to £90,000 per annum, with bonus.
Take the next step in your career as a Director of Client Services and join a thriving company committed to excellence and innovation. Apply now!
