Director Of Community Management

Are you a leader in Community Management, excited by the opportunity to be the driving force for community and social strategies across a range of projects with the community at the heart of everything we do?

We are currently seeking a dynamic and experienced Director of Community Management to join our team at Jagex. As the central driving force for our community and social strategies, you will play a key role in shaping and growing our world-class social teams, while positioning Jagex as a leader in community-driven games.

Reporting to the VP of Marketing you will be key in building the craft of Community Management & social media across the Jagex group. You will ensure that our community managers & social teams (both internal & through partners) have all the tools, data & frameworks needed to be successful as well as ensure they have training and development opportunities to remain at the top of their game. You will take ownership of all cross-product community & social initiatives and will act as the community voice to ensure that all products have a community first development approach.

What you’ll be doing:

• Lead community growth for all games within Jagex group.
• Contribute to cross-disciplinary marketing strategies prioritizing player sentiment and community growth.
• Provide craft leadership to internal and external community teams.
• Collaborate with player support, PR, and content development teams to foster strong relationships and providing support materials, guidelines, and best practices to uphold community excellence.
• Define and measure success criteria and KPIs for community activities. Manage and expand partner content creators and esports professionals.
• Cultivate relationships with key community partners.
• Develop and train staff on social media and in-game interaction guidelines.
• Manage community budget in collaboration with Marketing directors.
• Build and grow community discipline at Jagex, including team structures and partnerships.
• Act as liaison between Jagex and communities during activation events.
• Represent player voice and provide insights for community-centric development.
• Champion forward-facing community and social media projects.
• Represent Jagex Social and Community as a leading force in the gaming industry.

What we're looking for:

• Proven experience and a strong track record in Community Management and social media strategies.
• Excellent knowledge of various social platforms, including Discord, Reddit, Twitter, Twitch, YouTube, FB/Instagram, Tiktok, etc.
• Strong leadership skills, including the ability to inspire and motivate teams.
• Solid understanding of player sentiment and the importance of Community-first development.
• Analytical mindset, with the ability to define and measure success criteria and KPIs.
• Familiarity with emerging technologies like chat bots and AI in the context of Community Management.
• Demonstrated ability to represent an organization as a thought leader in community and social media.

What does success look like?

• Within 3 months you will have completed an audit of our Community Management & social media capabilities and provided structural, technological & people recommendations. You will have advised on the community strategies across all Jagex games & been an active participant in marketing leadership decision making.

• Within 6 months, based on the previously defined priority areas you will have successfully defined or reshaped community & social strategies across the highest priority Jagex titles. These will be backed with strong KPI’s that you have defined, and they will be trending in a positive direction. You will have updated our social media policy & trained all relevant staff on positive player interactions alongside coaching all Community Management team members.

• Within 12 months you will have championed Community Management to all products resulting in roadmap changes that are beneficial to both Jagex & our player communities. You will have explored the latest technology & implemented efficiency improvements allowing us to better serve an increasingly active, growing & diverse community.

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan,
• £75 Monthly Energy Allowance (Paid on top of your salary)
• Minimum 6% Pension contributions
• Employee Assistance Programme & onsite Counselling
• Life Insurance
• Discretionary annual performance bonus
• Enhanced family leave policies from day 1
• Flexible working hours
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

Collaboration is at the heart of Jagex. We love getting together with our teams to share ideas and socialise.
If you live in the UK, we offer a flexible working model that empowers you to work in the way that suits you best, while also getting the best from your working relationship with all the great people you’ll be connecting with here. We support you to be set up for success no matter where you log in.

Flexibility really is the key to how we set up working schedules, we’ll discuss your needs with you and be transparent about the working schedules of the team you’ll be working with during our interview process.

About Jagex:

Make forever games with us.

Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have such huge expertise at running games for the long term that we re-define expectations for what evergreen success looks like.

We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game’s evolution. We help our players belong. Our community experiences give players a greater stake in what they’re playing, creating loyal forever fans.

These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers. Our forever games will nurture sizable communities whose loyalty provides consistent revenues.

This in turn drives our mission: We create forever fans by empowering our community. We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better.

If this is something you want to be a part of, get in touch.

We have 500 of the industry’s most talented individuals in our Cambridge studio; if you share our values and ambition, we’d love to talk to you. Worried you don’t meet all the requirements in the spec? Your attitude, fresh perspective and experience is just as important to us; if you think this could be the perfect job for you, let’s talk.