Director Of Customer Services

Director of Customer Services

£100k pa | London | Hybrid

Campbell Tickell are pleased to be recruiting to the role of Director of Customer Services at Populo Living.

Populo Homes is Newham’s dedicated property company, focused on creating affordable, sustainable communities. We believe in the power of home to shape lives and futures we strive to provide residents with safe, comfortable living environments while fostering a sense of community and belonging. We build great homes for the people of Newham, while both keeping land under council ownership and adding genuine social value.

100% owned by Newham Council, we are an innovative property and housing company that is building homes to help solve the housing crisis. Our new developments include 50% affordable housing, a ratio we are able to achieve through strong in-house development expertise and an unrelenting focus on commerciality. We have built 800 homes to date and have 700 with planning permission to be delivered in next 2 years. Our current portfolio includes a mix of c.250 affordable homes, both rented and leasehold, managed by our RP subsidiary Populo Homes, as well as direct to market rental properties.

We are excited to be seeking a new Director of Customer Services, Assets and Populo Homes.  Our new Director will lead on customer service and asset management across our portfolio of existing homes, as well as being to the lead executive for Populo Homes, retaining responsibility for all business and activities for the RP subsidiary. Taking into account our market rent homes and our affordable housing, we have a truly diverse range of Customers, and this role will take the lead on delivering for them across all tenures. We know that our customers have high expectations of us, and this role owns our commitment to delivering on those expectations.

You will bring senior management experience in the housing sector, likely with a customer service/ housing or assets/ property background. What is more important than the specific role you are coming from is your passion and commitment to customers and getting it right for them first time. We are a small organisation that is dedicated to doing things well, and you will need to be ready to move seamlessly from the operational to the strategic, from the big picture to fine detail, and to embody the dynamic and fast-moving culture that is at the heart of how we work.

If you're ready to take on a leadership role with a purpose-driven property company, we'd love to hear from you. Join us at Populo Homes and be part of something truly impactful.

If this sounds like the kind of challenge you’d like to learn more about, then please contact Isabella Ajilore at Campbell Tickell to arrange a conversation in more detail at isabella.ajilore@campbelltickell.com

Role closes: 10am, Monday 22nd April 2024