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SalaryJob Title: Director of Operational Excellence
Salary: £77,600 - £106,700 depending on skills and experience
Location: Cambridge
Contract: Permanent, 35 hours per week
Are you passionate about delivering high-quality English learning and assessment services to millions of learners worldwide?
Do you have the skills and experience to lead complex change initiatives and drive Operational Excellence across a global organisation? If so due to internal progression, we have an exciting opportunity for you to join our Assessment Operations team as the Head of Operational Excellence.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
As the Director of Operational Excellence, you will be responsible for transforming our approach to assessment service delivery to ensure that the business is agile and responsive to the competitive environment, and that we are increasingly efficient in the optimisation and development of our services. This will also include.
- Defining and maintaining the future strategy and vision for the development of Operational Excellence and the supporting frameworks, tools and capabilities that underpin our products.
- Influencing the broader approach towards delivering Operational Excellence, identifying opportunities for the use of shared capabilities across the group
- Creating and implementing change management strategies and plans that maximise colleague and customer adoption and usage while minimising resistance and risk of service degradation.
- Assessing the impact of change from the perspective of the end customer, centre, and our Cambridge organisation and leading the relevant teams to agree and put in place new plans and policies.
You will work with the propositions and regional teams to ensure an effective Go-To Market plan is produced and executed for any changes impacting those teams or our customers.
About you
To excel in this role, you should possess advanced proficiency and hands-on experience in implementing change frameworks and strategies to drive extensive, intricate transformations across diverse organisations. Additionally, you should demonstrate expertise in business intelligence functions, encompassing cutting-edge analytics, adherence to industry standards, and adoption of best practices.
Your familiarity with process enhancement frameworks and methodologies, such as six sigma, coupled with a track record of successfully implementing them within expansive operational environments undergoing significant change, is essential.
Significant experience in both direct and indirect leadership is crucial. You should be adept at motivating teams spanning from entry-level personnel to senior management, managing high levels of accountability amidst myriad priorities within global, geographically dispersed teams. Your demonstrated capability in communication, collaboration, and adept management of stakeholders across various levels is paramount to success in this role.
Finally, it is essential that you are dedication to embracing and upholding our organizational mission and values is fundamental.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
Alongside competitive salaries, our comprehensive rewards package includes family-friendly and environmentally conscious benefits like 28 days of annual leave plus bank holidays, private medical and Permanent Health Insurance, an annual bonus, a group personal pension scheme, life assurance coverage up to 4 times your annual salary, and green travel schemes.
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, please ensure that you provide a cover letter which clearly outlines your suitability for this role as part of your application. The closing date for all applications is Friday 8th March and interviews are scheduled to take place soon after this date.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
