Address
Form of work
SalaryThe role of Director is to manage the Private Team within this established multi-family office. The team are responsible for high level work, ensuring all clients receive excellent service levels, and also that team members are happy, working well together and that the office is run efficiently, meets targets and is always growing. Flexibility will be required and although this is the most senior position within the team, it is a small team so there will be occasions when you are required to provide assistance outside of your job role.
As well as previous experience managing teams, applicants with extensive experience providing ultra high end travel (eg within a travel agent / operator) will be particulalry well-qualified for this role, likewise candidates with experience managing teams within concierge / lifestylle management companies.
Hours: Full-time with flexibility beyond standard office hours
Location: New York, USA
Salary: Circa US$150k
Start Date: ASAP
Interviewing: ASAP
Responsibilities include, but not limited to:
Account Management
- Client onboarding Creating high-end, luxury travel itineraries (including complicated multi-country itineraries) Event management Recruitment Managing client requests Proactively alerting clients to activities / events etc that will be of specific interest to them Managing the Company’s supplier list
Management of team
- Ensuring team follow Company protocol and systems Recruitment, onboarding and management of team Managing training, promotions, and grievances Monitoring vacation days, sick days, overtime etc Managing KPIs
Business Development
- Developing company growth, increasing client list, building team and ensuring that revenue targets are met Developing knowledge of documentation and processes
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IMPORTANT
We receive a considerable amount of applications for every position and there is tough competition in the employment market. In order to process your application as efficiently as possible, please note the following instructions when responding:
- Detail your relevant experience in a cover letter and include this on an up to date CV Quote your required salary Let us know your availability for interview and when you could start If you can forward references to us, these can only strengthen your application
The more information you can give us, the more we can demonstrate to the client that you are exactly what they are looking for and send your CV on quickly.
Please note that these instructions apply to ALL candidates and applications that do not meet these criteria may not be considered.
It is SORTED’s policy, as a matter of courtesy, to respond to all applications within five working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within five working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future.
