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Salary Role: Director of Product Operations (Commerce)
Base Location: Osterley
Direct Reports: 3 ( 20 )
Our Global Streaming team is the core engine that creates streaming products which delight customers around the world, from sub-Saharan Africa to the streets of New York: we work closely with our design, technology, and business teams to create unforgettable experiences for our customers. We’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love. We are currently building a Global Streaming Product team, who will steer our core global product to service the business needs of each proposition (Peacock, NOW, Sky Showtime and Showmax). As we move to a new era for our platform we seek to bring consistency in our customer’s service & compliance journeys, so that our Product team is able to execute standardised, repeatable integrations to reduce time to market and deliver support faster to our customers.
The Role
We are seeking a Director of Product Operations (Commerce) to join our Global Streaming Platform team. Reporting to the SVP of Commerce Product, you'll lead all “run” activities for the Commerce Product team.
What you'll do:
- Lead the strategy and delivery of three areas of focus – Billing Operations, Offer Operations and Production Management for four+ Global Streaming Platform propositions.
- Develop a vision and provide thought leadership that enable operational excellence and efficiency.
- Define metrics for global transactional success and fraud reduction. Manage and monitor success, providing executive level briefings and establishing strategies to improve metrics, aiding in broader OKR achievement.
- Own day to day relationships with Payment Service providers.
- Work with product and technology to evaluate relationships and establish best in class vendor management.
- Ensure compliance with all applicable laws and regulations related to billing, payments, and collections.
- Work and guide your team to work cross-functionally to recommend improvements to product functionality that will improve billing success, offer delivery and/or product configuration.
- Cultivate and led a team of 20+ team members
What you'll bring:
- Extensive demonstrable experience in Product Operations, with global senior leadership experience within a large organization focused on Product Operations for OTT businesses.
- Proven and recognized thought leader in Billing operations and transactional products who anticipates industry trends.
- Relevant experience in large global matrixed organizations with exposure to international payment methods, laws and delivery considerations
- A problem solver at heart – capable of identifying
- Extensive experience defining and delivering competitive product operational strategies.
- Proven ability to collaborate across businesses.
- Be an inspirational leader for best-in-class product talent in an innovative, fast-moving environment.
- Demonstrated record of accomplishment of success in forging and developing excellent relationships with key clients and stakeholders (e.g., Peacock, Sky).
- Proven executive presence with outstanding verbal and written skills, strategic capabilities, effective collaborator, and superior influencing skills.
- Influential leadership, strong motivator, and ability to manage through change.
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your base: Osterley
Inclusion:
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working
We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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