Director-Security Services

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. This regional position is responsible for the management of the Global Security Operations Center in support of all American Express Global Security operations in the region. The incumbent will direct and manage operations in the GSOC to assure all incoming signals, threats, alarms, calls, messages, and data are processed expeditiously and with the appropriate level of response according to Global Security procedures and guidelines. This is a regional position, with additional responsibilities of global standardization of response processes. Incumbents will be responsible for developing and managing procedures and assuring training, knowledge, and operations of GSOC operators. Incumbents are responsible for the safety of personnel and security of Company data, facilities, and other assets. How will you make an impact in this role? Develop, implement, and direct all GSOC related security programs and procedures in support of all American Express facilities being serviced. Manage all incoming information and assure effective GSOC processes exist for evaluating all information for threats and disseminating information as appropriate to affected personnel. Assure all GSOC processes are functionally effectively for tracking and supporting Global Security programs to include: Crisis Management, Fire Safety, Protective Intelligence, Executive Protection, Security Services, and Investigations. , Assure all GSOC security equipment and systems are managed, maintained, and tested to assure optimum lifespan and meet compliance demands. Support Crisis Management Align with regional GSOC Directors and Emergency Response Vice President to assure global deployment and alignment of all GSOC procedures. Ensure adequate training is in place for GSOC operators, to include an auditing process to measure response and performance. Partner with all Global Security management personnel in regional scope of responsibility. Develop metrics for the effective management and measurement of GSOC operators and operations. Assure all incidents and alarms are categorized and inputted, as appropriate, and resolved to completion in a timely manner. Solicit bids, select contractors, oversee contract work, and partner with contract agency local management. May work with local, national, and international law enforcement and/or government security agencies. May assist with or oversee internal investigations, including claims of violence in the workplace, sexual harassment, theft, vandalism, and injury. Plan and monitor expenditures within a budget. Have 24-hour availability in the event situations require afterhours attention. Plan and monitor expenditures within a budget.ve 24-hour availability in the event situations require afterhours attention. Minimum Qualifications : Previous job experience is required; candidates should have at least 5 years combined experience in one or more of the following: security management, physical security system design, crisis management, emergency response management, and/or people leadership. Professional certification in security management or personal protection is a plus. University degree preferred. Preferred fields of study include business, criminal justice, and social sciences. Significant multi-tasking ability required to manage a high volume of work projects and processes. Regional and cultural sensitivity with emphasis on diversity required to adjust communication and presentation styles to manage business relationships and expectations, while achieving security goals. Strong Project Management experience. Ability to analyze problems and make appropriate decisions quickly and effectively. Ability to drive large complex programs and solutions using both direct and virtual teams. Experience managing external vendors across broad and complex work engagements. Experience driving the development of audit strategies, performance metrics, and articulating the business value and costs of various audit programs. Excellent interpersonal and management skills. Strong written and verbal communication skills. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. This employer is a corporate member of myGwork - LGBTQ professionals, the business community for LGBTQ professionals, students, inclusive employers & anyone who believes in workplace equality.