Directorate FM Officer

Role Responsibility

Are you passionate about customer Service? Infrastructure’s Facilities Team has an exciting opportunity to be part of a new service driving improvements and delivering excellent customer service as a Directorate FM Officer. 

Working in a fast-paced demanding role where you will work with directorate services across the authority in relation to Facilities Management. Your focus will be delivering stakeholder engagement and customer service across the corporate landlord estate.  The post holder will take responsibility for engaging and communicating with customers and stakeholders within their specified directorate at all levels, ensuring that directorate stakeholders are able to influence decision making with the FM function to support and benefit service delivery.

You will have excellent customer service and problems solving skills with the ability to communicate with a wide range of people including internal teams, external contractors, and customers, delivering key messages, and managing a range of expectations. You will establish clear and efficient communication routes with all customers, ensuring expectations are managed and that all service-related issues follow the agreed procedures to guarantee that timely solutions are found.

If you are passionate about the services KCC delivers and want to support the teams that deliver them, then we want to hear from you.

This role will require travel across the county and office estate. This role is subject to holding a Full UK Driving Licence – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.