Address
Form of work
SalaryDisability Services are responsible for the delivery of Personal Independence Payment, Disability Living Allowance, Industrial Injuries Disablement Benefit and access to Work. There are a range of roles available within the Products, Planning and Service Delivery Team who lead on the Planning and reporting of deployment and productivity across all product lines along with change impacting, planning, implementation and communication.
The PIP Products Team are a small, Grade 7 led team responsible for the successful implementation of change within Service Delivery through delivery of effective communications, effective Planning and strong collaborative working with multiple stakeholders. Additionally, the team lead on service assurance and delivery of test and learns.
- Help drive performance and Service assurance improvement across DS, working in partnership with the multiple stakeholders including the DS Senior Leadership Team, Service Planning and Design, Digital, CFCD and Operational Centre.
- Take forward and drive the continuous improvement agenda across all product lines.
- Lead on the implementation of test and learns within PIP Service Delivery ensuring clear communication and full evaluation
- Will help to successfully land change, providing a high calibre service in a fast-paced and constantly changing environment.
- Analysing, evaluating, and interpreting data and other relevant information to identify issues and proactively devise and develop options to solve problems and/or address areas of concern.
- Draft succinct, comprehensive, well-informed communications products to a high quality, with clearly defined options and well thought out recommendations for consideration by senior management.
- Regularly liaise with key stakeholders, including senior leaders, to gather and present appropriate briefings data and monitor progress.
- Arrange meetings and host regular calls with colleagues, leaders and other stakeholders as appropriate.
- Present briefings and any findings to SLT and other colleagues as appropriate.
