Dispute Management Specialist

As a Dispute Management Specialist, in your hands, we'll surpass the expectations of our retail partners and customers and get closer to our aim to be the number one home appliance business in the UK & Ireland.

As a Dispute Management Specialist, you'll support the Accounts Receivable Specialists to ensure that all simple queries (Disputes) are resolved within the month they are raised and liaise with the Order to Delivery teams to resolve complex queries within 30 days. You'll be a key part of the wider Credit Management team; taking ownership and responsibility for ensuring that disputes are logged and resolved in an accurate, timely and complete manner.

You'll be based out of our fantastic Birchwood park office (WA3 6XG) but you'll also have the opportunity to work from home 40% of the time.

Benefits:

• Salary up to £25,000 depending on experience
• Hybrid working
• Enhanced family leave policies
• Up to 6% pension contribution
• 4 x Life Assurance
• Training support schemes to aid your development
• 25 days' holiday + statutory
• Employee Assistance Program
• Brilliant staff discounts on products
• Access to Reward Gateway which offers a wide range of retailer discounts
• Fantastic offices at Birchwood Park. Birchwood Park has an on-site nursery, numerous restaurants and food outlets, a discounted gym and great public transport links

As a Dispute Management Specialist your role will be varied. You will capture all new disputes on the Dispute Management database as well as managing and supporting some of our biggest customers, providing them with an exceptional level of service.

You will liaise with all key stakeholders to ensure disputes are resolved effectively and efficiently as well as processing a variety of claims, debits and payments in a timely manner.

If you have experience of working within Accounts Receivable, Sales Ledger, Dispute Management, Order to Delivery or Credit Control then we want to hear from you.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found