Address
Form of work
SalaryDispute Resolutions Specialist (Financial Services)
Location:Rochester, Kent (Hybrid)
Salary: £30k - £45k + Excellent Benefits
The Client:
Our client, a significant presence in the financial sector, is committed to providing a sense of financial tranquility.
The Role:
They are seeking a Resolutions Specialist to meticulously investigate and address complaints in a timely manner, ensuring equitable client resolutions. They will consider applicants without level 4 qualifications on the condition that they become qualified within 2 years. Expenses covered, but self-study required.
Salary for experienced candidates would be £40k - £45k and for unqualified candidates £30k - £35k.
Responsibilities:
- Investigate and resolve complaints promptly, ensuring fairness for clients.
- Manage complaint process, adhering to regulatory timeframes.
- Precise and organised documentation of complaints, ensuring up-to-date complaint files
- Communicate effectively with clients for resolution and updates.
- Conduct precise redress calculations as per DISP rules.
- Handle escalated complaints with the Financial Ombudsman Service.
- Collaborate regularly with the Adviser Team on complaint matters.
- Analyse root causes, identify trends and propose solutions.
- Update senior staff with analysis findings and updates.
Requirements:
- Previous experience working as a Resolutions Specialist, Complaints Handler in a similar role.
- Possess 3 years of experience in complaints handling, particularly in pensions or hold a Level 4 qualification.
- Experience in overseeing advice & administration complaints in Financial Services.
- Proficiency in conducting redress calculations aligned with DISP rules
- Strong understanding of DISP requirements, as regulated by the FCA.
- Skillful in investigating complaints, composing acknowledgments, & delivering conclusive responses within regulatory timeframes.
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
Seize this excellent career move within a respected financial organisation. Apply now to take your next step!
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
