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Salary***Applications against this specific vacancy are by invite only from IMD following our recent Rosebank Recruitment Events.
If you have not been asked to register your details here but are interested in future opportunities with us, then we would politely request that you register your details in our speculative interest talent bank instead.***
Distillery Ambassador: Retail & Admissions (Rosebank) - Application by IMD Invite Only
Thank you for attending our recent Rosebank Recruitment Event.
Following our event and as communicated via the email invite, we would now invite you to attend a formal interview with us for the role for the above role.
The specific details of your interview have been emailed to you directly, however, as outlined in the email, we do now require a formal application from you within our recruitment system to support the next phase of the recruitment process.
Please click the ‘Apply Now’ button to create an account with us. You will be asked to answer a few cover questions and to upload a copy of your CV. This should take no more than c. 5-10 minutes to complete and we would ask you submit this as soon as possible, ahead of your allotted interview.
For reference, the job profile has been included below.
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Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.
**No Agency Contact**
JOB PROFILE
Job Title
Distillery Ambassador (Rosebank Retail & Admissions)
Department
Brand Homes
Function
Sales and Brands
Direct Reports / Reporting Lines
Reports to: Retail & Admissions Manager (Rosebank)
Direct Reports: none
ROLE SUMMARY
Our Brand Home team are the public face of Rosebank and Ian Macleod Distillers (IMD), bringing our world class processes and spirits to life, communicating the essence of the brand in a way that fundamentally delights consumers, inspiring long-term brand devotion.
As a Distillery Ambassador, your role is to bring our world class spirits to life; communicating our stories and Brand in a way that delights customers and inspires long term devotion to Rosebank. There are two teams of Distillery Ambassadors at Rosebank -
As part of the Retail & Admissions team you will deliver a high quality retail experience, tastings, welcome visitors and process bookings, and support other visitor focused activities at our Distillery, working as a team to provide every visitor with an exceptional experience which exceeds their expectations in a welcoming and friendly environment.
ROLE DESCRIPTION
Responsibilities
Key Day to Day Activities
Brand Home Operations
- Deliver smooth operations of visitor activities in line with expected standard of service and time keeping.
- Greet all visitors with a warm welcome creating a great first impression.
- Delivering a high standard of customer service to every visitor; anticipating and responding to potential issues as they arise.
- Ensure the Brand Home is well presented at all times, working as a team to set up and clear down tastings, events and other activities.
- Efficient operation of tills and IT equipment.
- Anticipate operational issues and bring to attention of supervisors and managers when unable to resolve.
- Opening up and closing of site areas as required in line with local procedures.
- Follow all IMD Policies and administration requirements including Financial, HR, IT, Health and Safety and Data Protection requirements.
- Conduct oneself in a manner which portrays the high standards of quality and professionalism associated with IMD.
Retail and admissions
- Delivering a high standard retail experience to all visitors.
- Proactively sharing product knowledge with visitors through sampling and stories to help them select the right product from our range.
- Maintaining presentation and visual merchandising standards within the retail area.
- Efficient processing of retail transactions.
- Welcoming tour visitors, processing their check-in, and setting the tone for a wonderful visit.
- Handling booking enquiries and processing payments.
- Maximise personal productivity in quiet retail periods by addressing non-urgent jobs such as stock repositioning, organising till area, shop cleaning and tidying cupboards. Follow all IMD retail procedures to ensure correct processing of data, stock records and financial transactions.
Events and other activities
- Support with the delivery of events at the distillery – setting up, clearing down and delivering event activities.
- On occasion, support with off-site events acting as an ambassador for the distillery.
- Provide support to other departments and IMD activities when required.
PERSON PROFILE
Skills
Essential
Desirable
- Experience delivering exceptional customer service.
X
- Experience of working in a 5 star/luxury visitor attraction, tourism or hospitality setting
X
- Strong communication and interpersonal skills
X
- Excellent time management and organisational abilities
X
- Teamwork; works well with colleagues to deliver seamless service
X
X
- Experienced user of Microsoft Office 365 and other IT software
X
- Fluency or proficiency in a foreign language
X
- Knowledge and interest of spirit production processes and the drinks industry
X
- Previous experience working in a Distillery setting
X
Professional Qualifications
Essential
Desirable
- Personal Licence Holder
X
- First Aid Trained
X
