Document Management Administrator

Document Management Administrator - Peterborough

Starting at £21,500 per year

Warehouse role

Monday to Friday, either 8am-4pm or 9am-5pm

Peterborough, PE2 6UP

Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients.

Things you need to know

• These are permanent, on-site jobs, in the warehouse of our Peterborough office
• Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am-4pm or 9am-5pm
• The starting salary is £21,500
• The role involves manual handling
• Free parking is available on our site
• Well connected via local trains and busses

What will you be doing?

Working in Document Management Administration, you will be providing support to the customer service team of a major UK pension company. Working in the warehouse, you will be pulling information from a work items (name, address, policy number etc.) and identifying work items, preparing and scanning them for the rest of the business.

Benefits

• We offer 23 days holiday (plus bank holidays)
• Flexible working hours
• Company pension
• Our site has an on-site coffee shop offering drinks, snacks, and meals

What are we looking for?

• A passion for providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel, or administrative environments.
• An attention to detail. You'll be managing documents from different departments throughout the company, so your ability to stay focussed is of the upmost importance.
• Ability to work on your feet for most of the day and complete manual handling tasks
• Knowledge using Microsoft Office (e.g. word, excel) and a variety of computer systems

Who are Diligenta?

Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve.

Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service.