Document Reception Officer

6 Month temporary Assignment with one of our fantastic Public Sector clients in Newport
Do you have an Admin background or Customer Service background and are you looking for Term Temp work for a large Public Sector Employer in Newport?
Day to day duties:
1.Sort and dispatch (unopened post), including London filings, to ensure dating of documents are in compliance with the Act & Rules. - in office
2.Oversee the smooth running of the mailbox system on a daily rota basis, ensuring all emails received are correct.
3. Carryout a non-technical examination of documents to ensure correct filing dates are accorded in compliance with the Act and Rules
4. Examine documents and ensure fees are allocated in accordance with the Terms and Conditions, Deposit Accounts and appropriate statutory instruments.
5. Action Credit / Debit card payment requests.
6. Process fees on the fee bearings forms filed under UK and International Legislations
7. Log all relevant forms onto COPS, notifying Index and Scanning when complete.
8. Find allocation of both fee and non-fee bearing patent forms and documents
9. Log and forward later filed docs received electronically (Pdax)
10. Deal with telephone and emailed queries relating to filing dates, fees and customer accounts from both internal and external customers.
11. Issue receipts for new Patent applications after data capture and checking that the application complies with Section 15 of the Act and prepare paper filed applications for security check.
12. deal and resolve queries received in mailbox.
Other Information:
This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to attend the office 1 day per week, or equivalent if part-time, on-site at the clients Newport office
You may be required to attend site for additional workshops, training, and collaboration purposes.
Pay and Benefits:
12 per hour.
Free on site parking.
Close to local bus routes.
This role is subject to a Basic DBS.
PLEASE BE ADVISED THAT DUE TO THE AMOUNT OF APPLICATION WE RECEIVE ONLY THOSE WITH THE RELEVANT EXPERIENCE AND SKILLS WILL BE CONTACTED
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.
Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.
Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.
Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.