Domestic Cleaner-

• Previous Applicants need not apply*

Are you a dedicated and enthusiastic Domestic? Looking to join an organisation focused on building a long-term rewarding career and be part of a positive and dynamic team of like-minded professionals. Your days will be challenging but rewarding.
As a domestic you'll join a team who are focused on delivering excellent customer service and cleanliness standards for our service users and staff. A team that takes pride in ensuring all areas of the hospital meet high standards of cleanliness and hygiene in all patient, visitor and staff areas. For these positions it is desirable to have previous cleaning experience but not essential, we can provide full training.
We do however require:

• Good communication skills both written and verbal
• Able to demonstrate good customer service skills
• Being able to liaise with ward hostess in any regard concerning services to the patients, for instance maintenance issues, requests etc.
• Use and care of approved cleaning materials and equipment at all times in accordance with the operator instructions.
• Ensure that all equipment and materials are used and stored safely in compliance with Trust regulations.
• Undertake all cleaning duties in a safe manner using Hazard signs as appropriate

To be responsible for ensuring a clean, safe and comfortable environment for patients.
Being courteous, helpful and efficient, ensuring high standards of customer care and demonstrating commitment to a positive patient experience
Delivering a cleaning service in accordance to work schedules and in line with Trust policy
Seeking to raise standards and improve service quality
The post holder is expected to comply with Trust Infection Control Policies and at all times conduct themselves in such a manner as to minimise the risk of healthcare associated infection.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

• Carry out routine cleaning tasks at the scheduled time, in a specified area and in accordance with all relevant policies and procedures
• Maintain high standards of cleanliness throughout the area of responsibility
• Empty and dispose of domestic and clinical waste in accordance with the Trust’s infection prevention and control & waste disposal policies
• Replenish consumables (i.e. paper towels, toilet rolls, soap, etc)
• Store and use cleaning equipment and materials safely and efficiently and in compliance with COSHH
• Use only approved cleaning equipment and materials in accordance with training and instructions provided
• Undertake all cleaning duties in a safe manner, using PPE and hazard signs as appropriate
• Liaise with clinical staff in order to deliver a patient focused service
• Be vigilant and report care and estate issues to your supervisor
• Under supervision, respond to any ad-hoc cleaning requests on-site complying with infection prevention and control and/or management instruction
• Collection and movement of refuse. Emptying, cleaning and relining waste bins with appropriate coloured liner. Securing and placing them for disposal to ensure regulations for clinical and non-clinical waste (including compacting) are adhered to
• Cleaning of sanitary areas including WC’s, wash hand basins, baths, showers, sinks and sluices, floors, all surfaces, furniture and fittings
• Replenishment of cleaning supplies and other consumables (hand towels, toilet rolls and soap) as required in order to maintain high standards of infection control.
• Changing ward bay and window curtains as required and to liaise with the Domestic Supervisor to ensure that there is an adequate supply of spare curtains available.
• Operate the dish washing machine to wash equipment/utensils used in the preparation, regeneration, and serving of food and beverages
• To carry out enhanced cleaning of bed spaces & side rooms as required.
• Maintenance and stock control of cleaning equipment and materials. Report any excessive stock levels that is held on the Ward or any other stock locations.
• Use of electrical cleaning machines to clean all surfaces in accordance with instructions to ensure that a clean and hygienic environment is maintained.
• Use of correct cleaning products and equipment for the specific tasks

Customer care

• To respect the privacy and dignity of patients whilst carrying out domestic duties and to engage with them, their family and visitors in a friendly and professional manner.
• To show understanding and compassion for patients and their visitors at all times
• To maintain complete confidentiality with regard to patient issues.

Policy / Service development

• To have knowledge of, adhere to and carry out all COSHH policies and associated standard operating procedures
• Complete all audit and quality monitoring documentation as required
• Adhere to all legislation and Trust policies & procedures
• Minimise the risks of infection to patients and employees in accordance with national and Trust infection prevention & control policy

Health and Safety

• Take care of personal safety and the safety of others
• Report any health & safety concerns to management. Complete Datix if appropriate
• Use all equipment or personal protective equipment in the appropriate manner. This may include gloves, aprons, masks, headwear and scrub suits. Follow the requirements of the uniform policy.
• Report any accidents or near misses to the appropriate management and complete the appropriate incident/accident report forms

Working environment and effort required
Mental effort

• Routine work with occasional interruptions to deal with ad hoc requests.

Physical effort

• Active and prolonged periods of physical work. Frequent bending and stooping. Moving of equipment and light furniture.

Emotional effort

• Those working in patient areas, mortuary, pathology etc. will be exposed to clinical activities and the conditions of those areas

Working conditions

• Frequently unpleasant. Exposed to dirt, clinical waste, smells, and bodily excretions. Some chemicals can be dangerous if used incorrectly.
• Ensure patients receive care in an environment that is clean, safe, caring and welcoming all of the time
• Ensure that the risk of healthcare associated infections are minimised
• At the discretion of the line manager, carry out cleaning duties in any other area of the hospital, as required