Driver Planner and Coordinator

Driver Planner and Coordinator
£25,500
Shifts are 0800 to 1900, 4 on 4 off basis
Main purpose of job:
BCA Logistics (BCAL) is looking to fill a position for a Driver Planner / Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.
As a Planner coordinator, you will be driven, hardworking with a passion to succeed and for helping others. The successful candidate for this role will have a strong understanding of the company’s operating procedures and be well trained in our customer SLA’s, Processes and deliverables which will be critical for offering quick and accurate assistance to drivers.
The role would be office based located at BCA Logistics, Solihull, Birmingham
Main Responsibilities:
You will be responsible for the day-to-day operations of our team of drivers
Working closely with the drivers to ensure as a team we deliver a 5-star service that exceeds customer expectations
Building a successful working relationship with the drivers enabling ongoing coaching and development
To be aware of individual drivers’ skills, abilities as well as customer requirements when allocating drivers
Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
Taking inbound and making outbound calls to the drivers
Troubleshooting any issues that have may have occurred
Liaise with the Planning Team to ensure each journey goes smoothly
Provide accurate and proactive updates to the Customer Service Team
Provide out of hour’s emergency cover on a rota basis
Respond to emails from team members, other departments, and key stakeholders
Essential Criteria
Excellent UK road and transport network understanding
Confident to communicate with all team members
You will be highly organised and have the ability to multitask
Problem solving skills
Able to quickly establish good working relationships
Must have good interpersonal skills and be reliable
An ability to work alone and as part of a wider team
IT literate with strong understanding of Microsoft Excel and in house derived systems
Working for BCAL you will receive,
Company pension scheme
Childcare Vouchers
Internal promotion as much as possible
Cycle to work scheme
Reward scheme that offers online and High Street discounts
If you're looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!