Duty Manager

If you are a fun people person and love engaging in a variety of tasks to keep you on your toes then this is the job for you!

Escapism Chester have an exciting new opportunity!

Responsibility / Job Description:

The Duty Manager will be responsible for the day to day running when the Manager is not on site. This will consist of;

• Taking bookings, answering emails/calls, general admin work, looking after social media channels, ensuring the site is clean and tidy, fix any breakages, dealing with any accidents/incidents/issues that may arise.
• Customer complaints/queries.
• Promotion of the business via social medias and other routes.
• Taking charge of staff and leading by example.
• Maintenance of puzzles and the rooms
• Training staff
• The candidate will be responsible for opening/closing of the site and will be required to keep the building secure and ensuring all procedures are followed.

The Game Host will greet our guests, introduce the objectives during the game, run through the rules, answer questions, and monitor the game while it's in progress.

• After each game, the Game Host will reset the room, putting each piece of the room back into its correct place, and make sure the room is ready for the next group of players.
• Promoting the business via Trip Advisor reviews and re-booking.
• When not actively involved in a game, the Game Host will clean the office space and maintain objects used in the game.

Qualifications: The ideal candidate will be fun, outgoing, enthusiastic, and responsible. You should enjoy interacting with people to ensure they are enjoying themselves. The Game Host is an integral part of the customer experience from beginning to end. Other helpful characteristics include:-

• Game or puzzle-minded and creative thinker
• Flexible with regards to work schedule
• Hard working
• Must be confident, accountable, responsible, and detail-oriented
• Comfortable in engaging with both small and large groups of people
• Computer literate with experience and confidence of using computer software such as Microsoft Word and Excel
• Great sense of humour with an engaging and fun personality.

Important Information:

Part-time hours: 20+ per week

Pay: Monthly Pay

Salary: Depending on experience

Job Type: Part-time

Pay: £12.00-£12.45 per hour

Expected hours: 20 – 25 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Supplemental pay types:

• Bonus scheme
• Performance bonus

Work Location: In person