Duty Manager

The Duty Manager is responsible for the day-to-day operations of a hotel. They are responsible for ensuring that the hotel is running smoothly and that guests are satisfied with their stay. The Duty Manager also works closely with all the management at the hotel to ensure that the hotel is staffed properly and that all guests are checked in and out efficiently.You must be flexible in working hours, as your shifts will include a mixture of early (7am - 3:30pm) and late (2:30pm - 11pm) shifts and working weekends and Bank Holidays.

The specific duties of a Duty Manager may vary depending on the size and type of hotel, but some common duties include:

• Overseeing the front desk operations, including check-in and check-out, room assignments, and guest inquiries
• Ensuring that the hotel is clean and well-maintained
• Responding to guest complaints and resolving any issues
• Working with the Front Office Manager to create and implement policies and procedures
• Supervising the front desk staff and ensuring that they are providing excellent customer service

To be successful in this role, you must have a strong understanding of the hotel industry and be able to work independently and as part of a team. You must also be able to remain calm under pressure and be able to resolve conflicts effectively.

The ideal candidate will have a Bachelor's degree in Hotel Management or a related field and at least 2 years of experience in a front office management role.

If you are interested in this position, please send your resume.