Duty Manager - Buckinghamshire

Duty Manager - buckinghamshire
Company Description

Up to 31,000

Duty Manager role.

Full time, 45 hours a week.

We are seeking a Duty Manager who wishes to progress and work for one of Holroyd Howes most prestigious Private schools. You will gain multiple opportunities and responsibilities to better your career. This is an exclusive role where you can recruit and develop your own team. 

Holroyd Howe is one of the UK's leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

Can you commit to feeding hungry tummies as well as hungry minds? We serve more than just a meal in our kitchens, so are you the exceptional DutyManager we're looking for?

If you are looking for an employer that will invest in you and develop your career further, then look no further and apply!

Job Description

OVERALL OBJECTIVES: To provide a professional catering service/ Front of house and contribute towards ensuring that company standards are maintained and that Company expectations are met within the agreed objectives for the location.

MANAGEMENT OF TEAM

To assist the Deputy Manager in co-ordinating and managing the recruitment and selection process to ensure that it effectively meets the needs of the location and Holroyd Howe

To assess employee performance and recognise training needs and potential as appropriate.

To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and Holroyd Howe

To work with the Deputy Manager to carry out all employee appraisals timely and accurately and ensure that information is filed appropriately, with development plans in place that are actively used.

CUSTOMER SERVICE

To ensure that customers are given a prompt and efficient service and that their food service and value expectations are consistently exceeded.

To be customer focused at all times, by being visible during meal periods, communicating and determining customer requirements before they do.

To regularly monitor customer feedback and produce an appropriate action plan based on the results.

To ensure all food is presented and served in line with company minimum standards, but also to remain innovative in the method and style of presentation and food service.

To attend all catering committee meetings when required.

To maintain a constant awareness of the changing needs of customers and adapt menus and styles of service to meet these needs.

To possess an up to date knowledge, awareness and interest in recent, current and future food and industry trends and reflect these in the location.

To incorporate new service styles and food concepts in the location.

To maintain a library of up to date literature and display material on menu/service ideas and creations in the location.

To produce a restaurant development plan on an annual basis.

To produce a marketing plan on an annual basis.

To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.

Ensure that your restaurant has a fun feeling which customers enjoy and can relax away from the workplace.

To ensure your restaurant development plan contains a schedule of fun events for both customers and staff.

To ensure that all agreed service objectives are met in line with client expectations.

HEALTH & SAFETY MANAGEMENT

To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures in respect of Hygiene and Safety are established and maintained in line with the company manual.

To record and report all accidents within the location adhering to location and company procedures.

To ensure all equipment is well maintained and is in good working order.

To make recommendations for renewal and replacement of equipment when required.

To establish and maintain location cleaning schedules.

To respond to all company memos and requests as required.

To ensure that all company procedures and work instructions are fully understood and practised by all employees.

To attend all health & safety training courses as required

GENERAL RESPONSIBILITIES

To attend all location management meetings, patch meetings and company meetings as required.

To take responsibility for contributing towards your own development with the guidance of your manager and attend training courses as identified.

To ensure that all company administration procedures are followed in line with the company manuals.

To show commitment to company values in all aspects of your role.

To act as a positive ambassador for the business.

To ensure that you deliver what you promise to customers, clients and your team.

To treat others as you would expect to be treated.

To attend to any reasonable request made by the client or Holroyd Howe Management.

Qualifications

• Previous supervisor Manager experience preferably within a hotel environment
• Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
• A confident and proactive problem solver, with strong conflict resolution skills
• The innate ability to remain calm under pressure and when responding to emergency situations 
• Exceptional time management skills will help you in managing competing priorities in this fast-paced service environment
• Excellent attention to detail and a genuine commitment to delivering 5-star service

Additional Information

There are many advantages to working for us and we provide our employees with bespoke benefits which include:

• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels
• Reward & recognition schemes
• People awards to celebrate our employees
• Work/life balance
• Employee Benefits Platform
• Employee Assistance Program
• Recommend a friend scheme
• Company sick pay scheme
• Prestigious working environments
• Team events scheduled throughout the year
• 28 Holiday days inclusive of bank holidays
• Pension scheme
• Competitive salary

We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles. We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients.

"Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences."

This appointment is offered on the return of satisfactory professional references.