Address
Form of work
SalaryJob Title: Dynamics 365 Functional Consultant/Trainer
Location: Sheffield (5 days a week - might move to hybrid)
Salary/Rate: GBP400 a day (inside IR35)
Start Date: 24/04/24
Job Type: Contract
Company Introduction
As a Dynamics 365 CRM Trainer, you will play a pivotal role within our Product team, collaborating closely with the Product Owner, Business Analyst and End users to enhance and revamp CRM training and eLearning materials. Your primary objective is to facilitate effective training sessions and develop comprehensive training resources to ensure optimal utilisation of Dynamics CRM across various business units.
Job Responsibilities/Objectives
* Develop a deep understanding of Dynamics CRM modules, working closely with different business units to expand knowledge and identify training needs.
* Conduct thorough training needs analysis to tailor training programs according to specific requirements.
* Adapt training documentation promptly to incorporate changes in business processes or functionality.
* Create and maintain a comprehensive repository of training materials, including bite-sized videos, stored on Teams platform.
* Design and deliver tailored Dynamics CRM training courses, catering to both individual and group settings such as one-on-one sessions and classroom training.
* Provide training sessions for both new users and refresher courses for existing users, including leaders and end-users.
* Utilise commercial experience in Dynamics CRM to enhance training effectiveness and relevance.
* Employ storyboarding techniques for designing engaging eLearning courses.
* Demonstrate excellent communication skills to effectively convey complex concepts and procedures.
* Deliver engaging training sessions to ensure maximum participation and comprehension.
* Maintain meticulous attention to detail in all training materials and sessions.
* Provide support during the User Acceptance Testing phase of CRM delivery.
* Preference for experience within the finance sector to better align training with industry-specific needs.
Required Skills/Experience
* Proven commercial experience working with Dynamics CRM.
* Experience in storyboarding for designing eLearning courses.
* Excellent communication skills, both verbal and written.
* Ability to deliver engaging and informative training sessions.
* Strong attention to detail in developing and maintaining training materials.
* Familiarity with conducting training needs analysis.
* Experience in supporting User Acceptance Testing phases.
* Preferable experience in the finance sector.
Key Competencies/Behaviours
* Adaptability: Ability to respond quickly to changes in training documentation or business processes.
* Collaboration: Work closely with various stakeholders, including the Product Owner, Business Analyst, and business units, to ensure effective training delivery.
* Creativity: Design innovative training materials and delivery methods to engage users effectively.
* Problem-solving: Address user queries and challenges during training sessions and provide solutions.
* Customer focus: Ensure that training programs meet the specific needs of end-users and business units.
* Organisation: Maintain a structured approach to training material development and delivery, ensuring all resources are up-to-date and easily accessible.
* Continuous learning: Stay updated with the latest developments in Dynamics CRM and training methodologies to enhance training effectiveness.
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
