Dynamics & Power Platform Developer

Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software, established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

PURPOSE OF JOB:

We are seeking an experienced and skilled Dynamics and Power Platform Developer to join our team. In this role, you will be responsible for designing, developing, and implementing solutions to meet our organization's business needs.

You must have demonstrable expertise in deploying, configuring, administering, and managing Microsoft Dynamics. You also need a good understanding of Power Platform solutions.

You will collaborate closely with cross-functional teams to understand requirements, work with team members to review code, share knowledge, create technical designs, and deliver high-quality solutions.

CORE EXPERIANCE & SKILLS

Power Apps

• Experience in Microsoft Power Platform, including MS PowerApps, Flow and SharePoint.
• Clear understanding of PowerApps formulas and development methods.

M365

• Strong foundational knowledge of the Office 365 platform, including Exchange, Intune, Azure AD, and Azure ecosystem.
• Ability to expand capabilities in Microsoft 365 technologies, including a focus on keeping up to date with developing solutions and future roadmap of Microsoft.

D365

• Proficient in developing, deploying, customizing, and integrating Microsoft Dynamics 365.
• Experience in using CRM SDK is desirable.
• Familiarity with reporting and analytics capabilities within Dynamics to monitor and track case management performance and key metrics.
• Knowledge of access control mechanisms within Dynamics entities.

Case Management and Workflows

• Experience in developing case management solutions using D365 Customer Service.
• Experience with case management concepts, processes, and best practices within the context of Dynamics solutions.
• Proficiency in configuring, customizing and optimizing case management modules, workflows, queues, service level agreements (SLAs), case escalation and resolution processes, including the ability to design and implement complex routing and assignment rules.

Integration

• Experience in designing and implementing integrations between Dynamics and other ERP systems.
• Experience in integrating case management functionality with other systems or platforms, such as knowledge bases, self-service portals, or communication channels (e.g., email, chat, or phone).
• Knowledge of ETL approaches for Dynamics 365

Cross-functional

• Strong problem-solving skills, with the ability to troubleshoot and resolve complex issues related to functionality in Dynamics.
• Understanding of compliance and regulatory requirements that may impact CRM processes, such as data privacy or industry-specific regulations.
• Understanding security concepts including access control and data security.
• Ability to stay up to date with the latest advancements within the Microsoft Power Platform.

OPPORTUNITIES:

• Join a rapidly growing business with scope for career development.
• Help build and lead the DevOps practice at Bytes
• Shape DevOps at Bytes

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• BA Degree in Computer Science, Software Engineering, or a related field.
• Relevant certifications in Dynamics Development area plus

YEARS OF EXPERIANCE

• 3 Years commercial experiance maintaining and devloping Dynamics & Power Platform Deployments.
  

OTHER REQUIREMENTS

• Based at Bytes Software Service head office in Leatherhead. The role is based in Leatherhead but Bytes offer Hybrid working. Occasional out-of-hours work may be required