E-commerce and Ticketing Assistant

IWM is embarking on an ambitious five-year digital transformation strategy which will encompass new and exciting opportunities to significantly grow our online revenues and give our customers a much-improved customer experience. This role will involve admin support and assisting with the day-to-day running of our E-commerce businesses with particular emphasis on the ticketing system, as well as supporting the E-Commerce team in the development and enhancement of our offering to increase net revenues.

The post holder will be responsible for:

• Administering systems - to work with the IWM E-commerce and Admissions Systems, ensuring their accuracy and effectiveness and working with the E-commerce team to maintain a programme of continuous improvement.
• Managing workload - working with all stakeholder areas to ensure all ticket set-up and management is efficiently and effectively managed providing a consistent and agile approach at all times.
• Reporting - to provide admin support through system and financial reports and information to the Ecommerce department and wider organisation to enhance visibility and commercial awareness.

Key duties

You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability. 

You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand and operational standards.

You will be expected to work across departments effectively, working with individuals, partners and where appropriate volunteers.

To identify and implement learning and development needs for both yourself and your team, including volunteers, if appropriate.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description and apply via the IWM jobs page.