E-Commerce Sales Administrator

E-Commerce Sales Administrator Up to £24,000 DOE Permanent Stoke on Trent
My client are an established and reputable organisation who are a leading manufacturer and distributer of specialist items. They are one of the area s biggest and most desirable employers in Staffordshire and across Europe. Due to continued growth, they are seeking an experienced E-Commerce Sales Administrator to join an established team and support with order processing, efficiency of orders and ensuring all client and customer data is accurately updated, maintained, and stored. The E-Commerce Sales Administrator will also be the first point of contact for order related queries and will be expected to resolve situations efficiently while providing the best customer support.
Duties to include:

• Process orders from various accounts, ensuring accuracy and timeliness.
• Allocate stock in line with inventory and stock availability.
• Arrange external shipments where necessary
• Keep up to date with individual figures and understand margin reports and keep all relevant parties informed of these figures.
• Review and manage delivery and shipping for orders, ensuring orders are shipped within specified timeframes and customers kept up to date at all times.
• Liaison with other areas of the business i.e. with the warehouse to resolve any issues.
• Manage backorders appropriately and ensuring full communication with customers and updating delivery dates as necessary.
• Regularly review and take appropriate actions to resolve discrepancies.

In order to be considered for the role:

• Previous experience in order processing and account management.
• Proficiency in using a range of software including the Microsoft suite.
• Excellent attention to detail and data accuracy.
• Strong organizational and multitasking skills.
• Effective communication and interpersonal skills.
• Ability to work collaboratively within a team.
• Problem-solving skills and the ability to think on your feet.
• Self-motivated with a high level of initiative.
• Willingness to adapt to a fast-paced and dynamic work environment.

This role would suit a confident, capable individual who holds excellent communication skills, a problem solver, with an inquisitive mind. Someone who will place the customer experience first and work to ensure a smooth end to end process. Someone who can identify anomalies quickly and resolve. Someone who will build relationships with suppliers and customers alike to provide the best possible experience. It would be of great benefit to have worked with a multifaceted customer base from B2B business clients, retail businesses and e-commerce.
Core Skills
It is imperative for the right candidate to display:

• Strong organisational skills and ability to meet strict deadlines.
• Capable of working under pressure
• Ability to use own initiative.
• Problem-solving, can-do approach
• Able to work to a high level of accuracy and attention to detail.
• Effective communicator through all platforms
• Excellent at multi-tasking and good team player.
• Self-motivated and dependable.
• High degree of confidentiality

In return you will receive an excellent salary, and benefits package:

• 33 days annual leave (including bank holidays)
• Free onsite parking
• Staff discount on all products
• Employee assistance programme
• Refer a friend scheme
• Exceptional training and development opportunities
• Eye care allowance
• Exclusive discounts across leisure activities
• Long service awards
• Annual bonus scheme

This is an incredible opportunity for anyone looking to join a fantastic, values-based employer who genuinely cares about their people. To find out more information, call Safer Hand Solutions and ask for Jo Glover, or apply to day to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.