EA to beauty industry expert in scaling business

Our client is a veteran of the beauty industry, with an incredible network and deep understanding of how it works. She is a writer, content maker and influencer in this space and she has been very successful in building a really loyal community of followers and she gives unbiased, tried and tested advice on everything from skin care and cosmetic procedures to who the best and most trusted doctors, therapists and clinics are.  Due to the success of this online beauty platform, the demands on our client’s time have escalated and as such she is in need of a skilled EA to help manage her ever changing schedule so she can operate more efficiently, and to bring in some structure around her as the business scales. They are currently an intimate, passionate and friendly team of 4ppl, working with additional freelancers as and when required. They are based in a home office currently, in central London, but will shortly be moving to offices. Our client is very passionate about what she does and has a typically creative approach to her work. There are lots of moving pieces and anyone day in her week could involve anything from attending and speaking at an industry event and writing an article with a last minute deadline to filming online content and trailing a new cosmetic procedure. As a result, she needs an EA who can juggle workloads, prioritise, and who will get to know the context of the space they are working in. Additionally, the role needs someone who can gently manage up and who has excellent EQ and communication skills. As it’s a small business that is scaling, an unflappable, muck in, and adaptable nature is paramount. It’s a really exciting time to join the company and you will be at the beating heart of a very interesting business. Duties will include but not be limited to:

• Act as the main point of contact, determining priority of matters for attention of the principal, redirecting matters for other staff to handle, or handle matters personally, as appropriate.
• Triage emails & messages, addressing those that do not require the principal’s attention and escalating business critical as applicable. 
• Triage social media enquiries to the marketing team, only escalating the small percentage that require the principal’s attention. 
• Filter requests to attend tradeshows and other social events and/or freelance writing requests, balancing the benefits to the business with the principal’s capacity to attend / deliver. 
• Draft, review and send communications on behalf of the principal to include responses to emails, social messages and telephone enquiries. 
• To undertake full diary management on behalf of the principal, scheduling meetings and events to include all associated logistics whilst also allowing dedicated time for writing, filming and other “non-contact” project activities. 
• Provide briefing documentation for the principal in advance of client meetings and other external and internal events. 
• Attend meetings as applicable to minute take and manage follow up tasks. 
• Keep the principal advised of time-sensitive and priority issues, ensuring appropriate follow-up.
• Maintain records and documents for the company. 
• Complete a variety of special projects including research, special reports, and agenda material. 
• Other additional and/or alternative duties as assigned from time to time, including supporting other senior members of the team as required.  

This role will initially need to be 5 days in the home office to learn the business and build that trust and relationship with the principal, but long term this will be a hybrid role. The right candidate will have 1:1 EA experience supporting at director or C-suite level and have worked in a small business or start up. A background in creative, media, beauty or journalism is a preference.  Strong Excel, Word and Outlook skills are key.

Please note due to the high volume of applications we receive for each role we post; we are only able to respond to successful applicants.