Address
Form of work
SalaryTitle: Early Intervention Officer
Contract Type: Fixed term contract / secondment till 31st March 2025
Location: Homeworking, with a requirement to be office-based during induction and training.
Training office: Cray House, 3 Maidstone Road, Sidcup, DA14 5HU
Hours: Full-time, 35 hours per week
Salary: Inside London - £27,582 per annum. Outside London - £23,951 per annum
Closing date for completed applications: 24th March 2024 at 11.59pm
Proposed interview date: To be confirmed
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
Are you passionate about helping people?
Do you enjoy being part of a large team?
Do you thrive when working to achieve targets?
Then we could have the perfect role for you!
Our busy and vibrant Early Arrears Intervention Team are responsible for the recovery of early arrears whilst providing excellent customer service.
As an Early Intervention Officer you will work closely with L&Q residents who are within early arrears (2-7 weeks), you will give guidance and support such as; setting up payment plans, setting up direct debits and offering support services. You'll also contact new residents and explain L&Q payment process’s, ensuring they have all the information and guidance necessary to make payments. This is a challenging yet rewarding role, you will be responsible for and have autonomy of your own patch, you’ll have to navigate challenging conversations and issuing legal notices, whilst providing excellent customer service and with the aim of reducing the arrears of our residents.
We’re looking for people who are highly motivated and target driven, who strive to meet and exceed KPIs. You will be part of a large passionate and customer-focused team. Excellent communication skills are essential, as well as being able to navigate challenging conversations. To be successful in this role, you will need to have strong prioritising and time management skills. We are looking for individuals who are able to work effectively both as part of a team and independently, but most of all, have a real passion to make a difference and help our Customers.
If this sounds like you then don’t delay, we would love to hear from you.
Working & Operational Hours
35 Hours per week, current shifts are 9-5 or 10-6
Mandatory Training:
This is a homeworking role but you will be required to attend 4 weeks of training at our office in Sidcup, Kent, but expenses will be covered.
You will also be required to attend office based training, coaching or departmental meetings on an ad hoc basis.
Equipment and homeworking requirements:
We will supply you with a laptop, monitor, keyboard, mouse, and headset. You will need to have a quiet suitable workspace with a desk and a chair. You will also be responsible for providing reliable broadband with a minimum 30Mbps download and 10Mbps upload. We will ask for proof of your broadband speed and home set-up if offered the role.
Company benefits:
In addition to our support and training, the successful candidate will have access to our full suite of benefits, which includes;
· Remote working
· Strong family friendly policies
· Committed Learning & Development
· Annual leave starting from 26 days rising to 31 with length of service
· Excellent Pension Scheme – double contribution up to 6%
· Generous non-contributory life Assurance
· An Employee Assistance Programme
· Recognition bonus’s (spot awards)
· Great places to work certified 2022
· Best Workplaces for Women – ranked 23 in the UK
· A range of diverse networking groups to join, Kaleidoscope, Inspire & Spectrum
· Up to 21 hours per year to volunteer with the charity of your choice
If you are interested in this role and have the experience required, then apply without delay!
