Ecommerce And Distribution Warehouse Assistant

E commerce and Distribution Warehouse Assistant

Job Description

Job Purpose

To support and contribute to the day to day operation of the Ecommerce and Distribution Warehouse, sorting donated items, testing items for sale, to list donated items online, monitor and prepare stock for delivery, for online customers and shops in the area, to ensure required targets are achieved, and customers and supporters, suppliers receive the highest standards of customer service.

Key Tasks

1. Working under the supervision of the management team to ensure that the business plan is followed including targets and key performance indicators, customer profile and engagement, volunteer support, North Yorkshire Hospice Care’s brand recognition and new ideas and promotions to increase on line sales.

2. To help ensure that the business provides exceptional standards of customer service and a positive experience, supporting all members of the team to meet the same standard. To strive to make each customer and donor interaction the best it can be to enhance customer relationships, increase customer loyalty and accelarate the hub growth.

3. Be involved in the day to day operation of the eccommerce & Distribution Warehouse, ensuring policies and procedures are adhered to, that the required standards for health and safety and trading standards are met and that excellent standards in housekeeping and merchandising are maintained.

4. To assist in the security, maintenance and cleaning of the eccommerce & Distribution Warehouse premises, reporting any faults and damage promptly for action.

5. To support the whole eccommerce & Distribution Warehouse team in maximising the use of the EPOS system and promotion of Gift aid.

6. To prepare donated goods for on line selling platforms, monitor and then prepare for delivery. To ensure that items are marketed to attract the highest price.

7. To work collaboratively with the retail team to , share best practice and ensure donations are maximised through store transfers rather than through recycling.

8. To ensure the safe disposal of all waste goods and refuse, maximising any income which can be generated from recycling.

9. To support any ecommerce opportunities, to actively source any items of value that would reach a larger audience through an online platform and either sell using an appropriate site or send the items to the appropriate store for listing and selling

11. Attend and participate in meetings, training and other fundraising events as part of the fundraising team.

12. To ensure that any safeguarding concerns are identified and reported in line with North Yorkshire Hospice Care policy and procedure.

13. To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.

To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity, inclusion, and diversity.

The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need.

Job Types: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 15 per week

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift

Application question(s):

• What is the highest level of education you have completed?
• Please share any relevant experience you have that complement the needs of this role (Please provide detail up do 250 words):
• Looking at the person specification, please tell us how you meet the knowledge and skills requirements for this role including specific examples of how you feel this meets the requirements of this role (Please provide detail up do 250 words):

Work Location: In person

Application deadline: 04/06/2024