Ecommerce Coordinator

The opportunity University of the Arts London (UAL) is looking for a well-qualified individual with e-commerce skills and experience to play a key role within our not just a shop team.  Not just a shop sells unique home, fashion, giftware and artwork by UAL students and alumni, both in-store and online. It’s also a learning space; all proceeds from our retail operations are reinvested back into supporting students with their businesses and providing realistic and supportive commercial experience. As Ecommerce Coordinator, you will be responsible for a range of duties that will facilitate the delivery of a high-quality customer experience. These duties will include: Ensuring the website is well-presented and up to date, writing engaging copy and coordinating photoshoots. Processing, packaging and fulfilling all online orders. Developing ideas to maximise sales, conversions, expansion and development. The role is 4 days a week (Tues to Friday) of which 3 days is onsite at High Holborn and 1 day working from home. In addition to this, you will also work in-store as a sales assistant (approx. 8 to 12 per hours per week). About you We are looking for a well-organised individual, with excellent communication skills and the ability to provide a positive and responsive customer service. You will possess experience of working in the retail sector and can demonstrate an understanding of retail systems, processes and operations. Additional experience and a working knowledge of developing and/or maintaining an e-commerce platform or relevant websites, is also essential. With an astute attention to detail, you will demonstrate knowledge of photo shoots and experience of editing images with professional software. You will also exhibit an understanding of SEO and will demonstrate an ability to produce SEO rich copy. We are UAL University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd. We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity. We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. To apply please click the apply button. Closing date: 22nd April 2024, at 23:55. UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.