Ecommerce Coordinator - Bi-Lingual (English / German)

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking an eCommerce Coordinator - Bi-lingual (English/German) to work on their customer site in Sunbury (TW16), this role is hybrid working 2 days in the office and the rest remotely. This is a full-time temporary until end of February 2025 working Monday- Thursday 8am-5pm and Friday 8am-2pm. The role is paying 119 per day to start ASAP.

Our client is an industry leader in gaming peripherals and after a recent transition, they are poised for rapid expansion.

The Shop Coordinator will be responsible for client shop order emails/queries throughout EMEA and related tasks to support the webstore business

Essential Functions:

• Deal with incoming emails from UK/DE/FR customers (currently) and internal departments regarding all shop queries; respond to their requirements in an efficient and timely manner to ensure customer satisfaction and maintaining service levels.
• Ensure to become proficient with the various tools/apps required.
• Communicate with fulfilment companies and other contacts with regards to shipments, tracking information and Back orders.
• Release 'on hold' orders during promotions/Sales.
• Check stock regularly to be able to satisfy customer requests promptly. Advise Supply chain team where necessary.
• Arrange reshipments of products in case of lost or mis-shipments. Deal with Shop returns e.g., shipment of new parts or request of refunds.
• Deal with address amendments and order cancellations as requested by customer as well as giving updates on order and return status.
• Participate in regular hands-on product training to increase product knowledge.
• Regularly review and update regional email templates used.
• Perform other duties as assigned by the Manager.

Skills/Behaviours:

• Customer focused with excellent communication and organisational skills and a minimum of 1 year's administrative experience or customer facing duties.
• Computer literate and able to multitask.
• Able to co-ordinate and resolve a variety of customer concerns/queries.
• Able to prioritise their own workload and co-operate with others in a close team environment.
• Be numerate and able to use independent judgement.
• The candidate should also have an interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc )
• The candidate must live within reasonable commutable distance to Sunbury or be willing to relocate