Ecommerce Customer Service Administrator

The Ecommerce Customer Service Administrator is responsible for providing timely and accurate administrative support to Scope’s Ecommerce team and online customers. 

Salary: Starting salary of £19,838 (pro rata) with progression as we train you.

Permanent - Part time, 15 hours per week

Location:  Based at Scope’s Ecommerce Hub (Westlink business park, Unit 19-20, Guide Street, Salford, M50 1BX) and some of the hours can also be worked at home. 

The role

The postholder will carry out important administrative tasks such as answering and resolving online customer queries as well as those generated by Scope’s finance and stock management systems.

Flexibility will be required as hours will be worked according to a rota and there will be some evening and weekend work and also to provide ad-hoc hands-on support as required by the wider Ecommerce team.

About you

You will have good interpersonal skills with the ability to build good working relationships at all levels.

You will possess great attention to detail as the role includes data entry and you will have excellent Customer Service skills as you will be dealing with online customers and the wider ecommerce team.

You will be proficient in the use of Microsoft Office, in particular Word, Excel and Teams. 

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

Disabled candidates

We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Scope benefits

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

• 35 days annual leave
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who we are at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Please note that successful candidates will be subject to a DBS check.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.