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Form of work
SalaryAbout us
UCL is a radically different university. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. Today UCL has over 40,000 students and 12,500 staff and is one of the world’s top 10 universities. We have a culture of promoting diversity and sustainability and 30 Nobel laureates among our current and previous alumni.
Ranked fifth in the Times Higher Education World University Rankings by Subject for the last two consecutive years (2021 and 2022), and with several of our departments ranked 6th for Research Power in the recent REF 2021, the Faculty of Arts & Humanities (A&H) at UCL is recognised globally for both its teaching and research excellence.
We offer study at all levels - undergraduate, postgraduate taught and PhD - in our ten departments which, alongside the traditional Arts and Humanities disciplines housed within English, Philosophy, Greek & Latin, the Slade School of Fine Art and the School of European Languages, Culture & Society, also includes the departments of Hebrew & Jewish Studies, Information Studies, Arts and Sciences (offering the interdisciplinary BASc/MASc programmes), the School of Slavonic & East European Studies and European & International Social & Political Studies.
About the role
The Education & Student Experience Manager will manage the implementation of Student Experience-related priorities – such as student welcome and induction, the overall learning environment, and well-being and careers support – identified in the UCL and Faculty strategies, for both taught and research students. The position is part of the A&H Faculty Education and Student Experience (ESE) team who work to support all of our students and involves line managing other members of this team.
The post-holder will work closely with the Head of Education & Student Experience (HESE) and the rest of the Faculty ESE team on a range of initiatives, using knowledge of activities across the sector and networking with existing students and staff to advise on the nature of these. The post-holder will also be the first point of contact for colleagues in academic departments on matters relating to student casework (e.g. extenuating circumstances, academic misconduct) and will support the HESE and Director of Education & Student Experience in ensuring there are appropriate policies and procedures in place to manage these.
The Faculty is currently reorganising its Education Administration and Student Experience (EASE) function, including disaggregating the current Joint Faculties Education Team (shared with the Faculty of Social and Historical Sciences) into two discrete Faculty ESE teams. The post holder will form part of the new A&H Faculty ESE team, and will be expected to implement change and support continuous improvement across the Faculty EASE function as this change process is undertaken.
NOTE: UCL is currently reorganising its EASE function. This may result in changes to some of the specific duties and responsibilities of this position and/or its reporting line(s). The post holder will be expected to implement change and support continuous improvement as this change process is undertaken, and on an ongoing basis after this.
- This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.
- We will consider applications to work on a part-time, flexible and job share basis wherever possible.
- This role is eligible for hybrid working with a minimum of 40% on site.
- This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.
About you
The successful candidate will have experience of providing administrative support in an education environment. Good knowledge of policy and best practice around enhancing the Student Experience and employability, and an understanding of the challenges facing – or experience working with – underrepresented student groups, are essential. Applicants will be able to demonstrate effective self-management and focus and will have the confidence and decisiveness to implement solutions to problems, whilst dealing diplomatically with sensitive situations and maintaining strict confidentiality. Excellent written and spoken communication skills, combined with excellent IT skills and a good working knowledge of the MS Office suite of applications, are also key requirements of the role. Knowledge of Higher Education governance, quality assurance and administrative processes, and experience of project and/or change management processes, are desirable.
The advert will close on 7th April 2024at 23:59 GMT.
Interview Date is scheduled in person for: 19th April 2024.
A job description and person specification can be accessed at the bottom of this page.
If you have any queries about the role, please contact Alex Craven, Faculty Education & Student Experience Change Lead, on a.craven@ucl.ac.uk.
If you need reasonable adjustments or a more accessible format to apply for this job online or have any queries about the application process, please contact the staffing team on dean.a-h@ucl.ac.uk.
The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please visit www.ucl.ac.uk/ways-of-working to find out more.
What we offer
As well as the exciting opportunities this role presents, we also offer great benefits, some of which are below:
41 Days of holiday (27 days annual leave 8 bank holidays, and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for certain posts
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We, therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/.
