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SalaryWe are looking to recruit to the role of Education Services Administrator in multiple teams within our Assessment Management department.
Assessment is at the heart of what a university does and our department's purpose is to enable our students and colleagues to achieve their best by delivering sector-leading excellence and innovation in assessment management.
Assessment Management consists of six teams:
- Assessment Delivery
- Assessment Systems
- Assessment Standards
- Assessment Service Desk
- Progression and Classification
- Assessment Mitigations
Roles are currently available within the Assessment Delivery, Assessment Mitigations and Assessment Service Desk teams. Please state within your application if you have a preference for a particular team, otherwise allocation of which team successful candidates will be based in will be determined at the point of roles being offered. Whilst roles are based within particular teams, staff work flexibly across all areas.
Assessment Management is part of a wider Education Services department. The department is organised around three thematic areas: Assessment, Student and Curriculum as well as the Student Hub Service. Colleagues work collaboratively and flexibly to support the needs of the whole department in relation to the demands of the academic calendar.
The Roles :
All roles are varied, but a brief flavour of the core work of each team is listed below:
- Assessment Delivery – organising and scheduling exams, set-up and receipt of coursework.
- Assessment Systems – configuration of assessment-related systems, including the configuration of progression rules, data manipulation and interrogation.
- Assessment Standards – oversight of regulations, quality processes, external examining, and academic misconduct.
- Assessment Service Desk – first line stakeholder support, triaging queries via a ticketing system, phone calls and email. The role would suit someone with a passion for delivering customer service.
- Progression and Classification – manages student assessment records, ensuring marks are present and correct, and student results are published in a timely fashion via the running of assessment boards.
- Assessment Mitigations – this team oversight of student extensions and finding ways to ensure students who experience difficulties have the best possible chance of continuing their studies.
Ideal Candidate :
We are looking for someone who:
- Has excellent attention to detail, data accuracy, manipulation and interrogation skills.
- Has a passion, ability, and some experience in delivering high levels of stakeholder service and effective communication.
- Can work flexibly to achieve team objectives by assisting others and working collaboratively to complete tasks and projects.
- Will have the confidence to take responsibility for defined areas of work within Assessment Management.
- Feels comfortable taking ownership of and resolving complex queries.
How to Apply :
- Please ensure that you include a CV and covering letter which addresses the Person Specification with your application. NOTE: CVs alone will not be considered.
- Shortlisting is carried out based on your covering letter and you should be clear about how you meet each of the Person Specification criteria, and give evidence of your experience. It is helpful if you number your points in line with the corresponding Person Specification requirement.
For an informal discussion about working in Assessment Management, please contact:
Shabnam Ibrahim, Assessment Mitigations Manager, s.ibrahim@mmu.ac.uk
Manchester Met University is committed to creating an intentionally inclusive culture of belonging that promotes equity and celebrates diversity. We understand the importance of having a diverse workforce and the benefits it can bring to ensuring diversity of thought and innovation in everything we do. We, therefore, encourage applications in particular from people from ethnic minority groups, disabled people and people who identify as LGBTQIA+.
