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As an Education, Skills, and Social Impact Manager you will primarily be a brand ambassador both internally and externally for Santander Communications and Responsible Banking by demonstrating our belief through action.
You will be a key driver of helping one million customers, communities, and colleagues achieve their goals, and improve their circumstances, making their better happen. You will passionately tell our Education, Skills, and Social Impact story to both improve brand sentiment and engagement and improve awareness, consideration and conversion in our digital programme offers. We believe that education is today’s solution to a prosperous tomorrow, and you will act to connect anyone, anywhere with the skills to find jobs that build a brighter future.
As part of this role, you will have the opportunity to make a significant difference by actively engaging with external stakeholders within your defined geographical region (NW/NE) in person three days a week, ensuring effective communication and fostering strong relationships to achieve our 2024 goals.
The difference you’ll make:
- Working three days a week in person with stakeholders across your defined geographical region (NW/NE) to deliver Santander’s Education, Skills, and Social Impact (ESSI) programmes to achieve our 2024 goals more efficiently
- Identifying and implementing scalable, low or no cost communication solutions that effectively engage and resonate with the Bank’s customers, communities, and internal stakeholders
- Working cross functionally to create connections between the bank and external stakeholders that create added value for all
- Working pro-actively within our strategic framework to understand broad, societal systems and connect people with opportunities that create meaningful and long-term value
- Responding to internal and external customer needs in a manner that consistently adds value and undertakes full situational analysis and landscape review to allow this
- Delivering and executing Santander’s new strategic blueprint with internal stakeholders to help the bank to be the easiest way for our customers to make their better happen
What you’ll bring:
- Ability to negotiate successfully across the organisation and with external clients in a constructive and collaborative manner
- Commercial acumen, seek out and leverage opportunities to develop both financial and non-financial client relationships
It would also be nice for you to have:
- Previous business development or relationship director experience is a key requirement for this role, as you will be responsible for leveraging your expertise to drive growth and cultivate strategic partnerships
- Marketing and communications knowhow to build local marketing campaigns that are designed to build brand awareness, consideration of our offer(s) and conversion (as financial or non-financial clients)
- Digitally competent with a curious and open mind to trying new technologies and Social media channels that enable agile ways of working and increasing brand awareness.
- Understanding of political, environmental, social, and technological trends and operates within current context which impacts our business
What else you need to know
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.
This role is homebased, and you will be expected to meet clients/customers at least 3 days a week.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
Learn more about our benefits and family friendly policies
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.
- Eligible for a discretionary performance-related annual bonus
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- £6,000 car allowance per year
- Company funded individual private medical insurance.
- Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover.
- Share in Santander’s success by investing in our share plans.
What to do next
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.
