Eht Service Desk Engineer

Come and join the Littlefish team!

Work location: Nottingham (Hybrid)

Salary: Up to £25000, plus £1500 shift allowance

Benefits: 23.5 days annual leave, purchase and sale of annual leave scheme, casual dress policy, internal training academy where you can increase your earning potential by up to £4500, company social events, referral bonus scheme of £1000 and much more!

We have a Night Shift (7pm-7am, 4 on 4 off)

Must Be eligible for SC (Must have lived in the UK for the past 5 years)

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. 

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. 

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

Littlefish are recruiting for a EHT Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off shift pattern. You will be expected to come into the office once a month for team meetings and carry out your first 6-week training in the office (if able to do so)

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What you’ll be getting up to on a day-to-day basis:

Reporting into the EHT Service Desk Team Leader, as a EHT Service Desk Engineer, you will provide effective technical support to Littlefish’s contract customers. The Service Desk Engineer will resolve desktop, laptop, printer, application issues, as well as performing network/server troubleshooting and administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s.

What are we looking for in the successful candidate?

Previous experience within a 1st and 2nd line IT Service Desk or similar technical role

Previous experience using ITSM case management software

Previous experience using remote support tools to run diagnostics and troubleshooting.

Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, Enterprise Networks

Familiarity with the following software and technologies - MS Office Suite, Anti-Virus, Print, Mobile and Laptop/PC Hardware

Excellent customer service skills

Life at Littlefish: 

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).