Address
Form of work
SalaryJob Description
To proactively create and build partnerships with local employers creating roles to support the team in meeting their contractual requirements of the Restart programme. The role will cover Walsall, West Bromwich and the Black Country region as and when required.
- To be responsible for sourcing high volume employment opportunities that are sustainable, both vacancies and job focused work placements to meet customer need and aspirations.
- To develop existing key employer partnerships locally to maintain a flow of employment opportunities aligned to customer aspiration and growth sectors.
- To manage a caseload of participants contacting them regularly and understand and try to support in understanding and addressing their barriers to re-engaging.
- To work closely with operations team network to identify aspirations and carry out skills analysis to direct and align their focus on opportunities.
- To work closely with the Job Coaches once the participants and ensure that all avenues of communication are and have been explored to re-engage the participant.
- Ensure participant files comply to our customer service standards and meet contractual requirements.
- You will be responsible for all tasks related to the participant journey
- You will maintain effective and efficient admin and produce appropriate records and reports
- You will update the participant details on the relevant case management system.
- You will complete all administration and ensure that participant files are maintained in line with contractual and quality compliance requirements.
- Build strong collaborative working relationships with external stakeholders ie Job Centre, supply chain partners.
3.0 Company Values
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To demonstrate and promote the company values:
• Our Passion Inspires
• Creating Positive Social Change
• Acting With Integrity
• We Transform Through Innovation
JOB SPECIFICATION
Employer Engagement Coordinator - Restart |
Company Values: Essential Criteria
To be able to demonstrate understanding and alignment of the company values: To demonstrate and promote the company values: Our Passion Inspires, Creating Positive Social Change, Acting with Integrity, We Transform Through Innovation
| Experience | Essential/Desirable |
1. | Experience in the use of administrative systems including basic financial experience. Will have to complete reports and Input data onto Inhouse CRM systems.
| Essential |
2. | Previous use of Microsoft Word, Excel and Access to an intermediate level.
| Essential |
3. | Experience of liaising with external organisations/partners.
| Essential |
4. | Experience of dealing with customer queries.
| Essential |
5. | Experience of ensuring that files and paperwork are ready for internal and external audits and managing this function. Previously would have experience of similar work environment.
| Essential |
| Skills/Abilities and Knowledge
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6. | Ability to set up and maintain accurate filing systems including computerised systems.
| Essential
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7. | Ability to work on own initiative.
| Essential |
8. | Ability to work effectively as part of a team.
| Essential |
9. | Excellent interpersonal skills with the ability to liaise with individuals at all levels of an organisation with tact and diplomacy.
| Essential |
10. | Ability to complete paperwork in line with contractual requirements where appropriate.
| Essential |
11. | Ability to audit and monitor electronic records.
| Essential |
12. | Ability to work under pressure and adhere to multiple deadlines.
| Essential |
13. | An excellent standard of verbal communication
| Essential |
14. | The ability to work with trust and autonomy.
| Essential |
15. | To display strong motivational, customer service and organisational skills | Essential
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16. | To be competent in the use of technology with excellent IT skills | Essential
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17. | To be an enthusiastic and flexible team player with high expectations of self and others | Essential
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18. | To have strong listening, persuading, and influencing skills | Essential
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19. | To be able to detect opportunities and articulate them to senior management.
| Desirable |
20. | To be approachable, patient, understanding, open minded, impartial, and non-judgmental
| Essential |
21. | Have an understanding of Data Protection legislation | Desirable
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22. | To be able to maintain confidentiality at all times | Essential
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23. | Have an understanding of Equal Opportunities policies and practice | Essential
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24. | Creative & Innovative in the use of digital media to promote the programme. | Desirable
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