Empty Homes Administrator

Are you looking for a rewarding and dynamic role in the housing sector? Do you have a passion for making a difference in people's lives by being a part of helping them find a home? If so, you might be the person we’re looking for our Empty Homes Administrator!

We believe work is something you do, not somewhere you go so if you want to work for a company who are truly flexible and where you are valued then this could be the role for you!

About Yorkshire Housing 

Here at Yorkshire Housing our customers are at the heart of what we do – we are not just your typical housing provider! In a nutshell we own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for our tenants to have a place they’re proud to call home.

As our Empty Homes Administrator you’ll have the opportunity to join us on our journey and learn new skills, develop your career and make a positive impact on the communities we serve.

What will you be doing?

As an Empty Homes Administrator, you will be part of a team that works hard to ensure that every empty home is ready to let as soon as possible. You will provide excellent administrative support to the Empty Homes team (mainly the team leaders), managing the data and records of each property, tracking their progress and reporting on their outcomes. 

You’ll liaise with our resource planning team to schedule gas, electric and environmental services other requirements in accordance with the Empty Homes timetable. You’ll coordinate and track asbestos surveys and removals, EPCs, lock changes and other requirements.

You will also communicate effectively with various stakeholders, such as contractors, surveyors, customers and colleagues, to resolve any issues and deliver a high-quality service. You’ll log updates from operatives and sub-contractors on the status of Empty Homes - maintain the tracking tool with up to date and accurate information. You’ll track the progress of the works issued to completion, escalating to the Empty Homes Team Leader where there is a risk of homes not being let to agreed timescales or to a lettable standard.

Already feel this is the role for you? There’s much more useful information you can read in the Job Description!

Who are we looking for? 

• You will need to be flexible, adaptable and proactive, as you will work with multiple systems and tasks in a fast-paced environment. 
• You will also need to be professional, accountable and customer-focused, as you will represent Yorkshire Housing and our values. 
• You’ll also have knowledge and understanding of repairs/Empty Homes, having worked in a previous similar role with similar processes. 
• You’re customer focused - you always put the customer at the heart of what you do and take pride in the quality of the Empty Homes service you’re providing. 
• Highly organised and have excellent attention to detail, you can follow detailed processes and procedures. 
• You’re confident using Microsoft Office programs with intermediate Excel skills. 
• You’re approachable, reliable and committed to providing a high quality administrative support service to your Empty Homes colleagues

What’s in it for you… 

We offer an excellent salary of £24,703.47 for a 35 hour work week, 25 days annual leave plus public holidays.

That’s not all - we offer a reward package to suit everyone. At Yorkshire Housing, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

We also promote a flexible approach to work and a real focus on your development with a number of internal and external training opportunities!

One of our biggest priorities is the wellbeing of our staff and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional. 

So, now you’re really interested?  

At Yorkshire Housing, we’re actively building a work environment that’s inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.  

We know that not all candidates will meet every single desired requirement …if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!

If you require additional support with your application, or have any further questions, please contact our lovely recruitment team by email at recruitment@yorkshirehousing.co.uk  

The fine print  

The closing date for applications will be 28^th January 2024 don’t wait to get your application in as the role may close early!