End User Support Analyst

Hours: 9am to 5:30pm Monday to Friday

Hello, we're UW

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

About the role

Through analysis of tickets and automation of work, the End User Support Analyst will, where practical, identify improvements to the user experience that can be automated or simplified.

The role is responsible for the onboarding of new staff technically and will work with the relevant teams to continually improve processes to improve the end-user experience.

Please note: this role is based in split across two sites our London Colindale office and Farringdon Office space and will require daily attendance for the first few weeks of the employment, after that hybrid working pattern will be discussed with the line manager.

What you'll do

• Providing end-User Support to internal customers in a professional and friendly manner.
• Supporting end-users both in on-site in Tech Bar, remotely and via our ticketing system (ServiceNow).
• Software Deployments using SCCM, Intune.
• Troubleshooting, support and maintenance of Windows desktop platforms.
• Deploying new user equipment and performing customer handovers.
• Maintain asset inventory - kept up-to-date at all times.
• Building PCS and Laptops (Windows, macOS and Chromebooks).
• Managing Meeting room equipment and office equipment (e.g. printers, screens).
• Ensuring that knowledge and experience is well documented and shared with colleagues through the ServiceNow Knowledge base.
• Have the ability to multitask between BAU daily support and deliver on timely business critical projects .
• Proactive escalation of unresolved Incidents and Service Requests to relevant stakeholders.

About you

• Experience in end-User Support role and looking for a challenge in a fast-paced environment.
• Ability to demonstrate knowledge of some of if not all: ServiceNow, Jamf MDM, InTune, Azure, SCCM, Google GSuite, Microsoft Office 365, Okta, Active Directory, Group Policy Management, CloudStrike, Cisco Jabber, AWS, Papercut.
• Excellent customer-facing skills.
• Clear and methodical approach to problems and troubleshooting
• Adaptable and keen to learn new skills.
• A passion for information systems.
• A proactive attitude, looking to consistently produce high-quality outcomes.

What’s in it for you

Join a high growth FTSE 250 business with an ambition to grow our customer base to over 1 million over the next 4 years. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.

• Huge opportunities for exposure & development as we scale up
• Access to Spark – a holistic approach to learning and development created by UW to empower our people's personal and professional growth
• Competitive salary including share options
• 25 days holiday plus Bank Holidays
• Life Insurance up to 4 x your salary
• Discounted healthcare & medical cash plans
• A free virtual GP service
• Private pension scheme
• Share options and Save As You Earn Scheme
• A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools
• Discounted UW services (30% mobile & broadband, 10% energy & insurance)
• A UW cashback card - earning you cashback on all your spending!

Apply here!

If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.