Our client a Global Solutions provider are seeking to recruit an Endpoint Cyber Security Engineer for an 18 month fully remote contract and you will bring the below skill set:
* Responsible for the customer support experience
* Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
* Identify cases that require escalation (either technically or strategically)
* Create and maintain incident management requests to product group/engineering group
* Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
* Provide ramp activities, knowledge sharing, technical coaching and mentoring
* Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
* Lead or participate in building communities with peer delivery roles; may be workload or speciality specific
Enterprise Cybersecurity:

• Experience with deploying, administering and / or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions
• Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security and threat analytics

• Customer facing support experience
• Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration

• Enterprise?cloud?experience?with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
• Some experience in Automation in PowerShell and/or Python, Java, or a similar language.

Language requirements

• Candidates with aB2 or higher language proficiency (written and spoken) in (following this exact priority):
  • Spanish
  • Italian
  • German
  • French

• Demonstrated fast learning?skills

• Strong collaborative and extensive cross-group coordination skills
• Proven customer service skills supporting external and/or internal customers in an enterprise environment
• Great phone presence and?documentation?abilities.?Excellent executive communication?and critical situations management?skills
• Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides
• Previous experience?working?in a large, complex, highly matrixed global organization preferred

• Ability to work in a high pace environment