AddressJob Title: Energy Performance Advisor
Administration & Customer Services
Energy Advisor - Energy Sector & Decarbonisation
*Both Welsh ‘OR’ English speakers are required.
Job Description
You will be working as a part of a team on behalf of Consumer Rights CIC. As an advisor, your principal role will be helping customers enquiring about government-funded schemes designed to reduce fuel poverty within society and to help reduce carbon emissions.
You will adopt a professional and friendly approach in assisting with the scheme management and providing advice to customers based on the training provided. 4 weeks of training will be provided and the role may offer you a gateway to more in-depth roles within the business with significant capacity for growth, including the potential to become a government approved domestic energy assessor
Progression opportunities.
In a fast-growing organisation in an even faster growing industry there is opportunity to showcase your ability to progress to better positions in our business. Your initial training will have you qualified as an advisor; however, it is your ability as an individual that will drive you to senior roles.
The fun stuff
While professionalism is at the forefront of our objectives, we know that the best workforce is those who enjoy what they do. We aim to create an environment where our team enjoys their workplace, where hard work is rewarded with incentives and prizes along with a bonus structure that allows an OTE upward of £30,000 per year
As an Energy Performance Advisor, we are offering.
Hours: Full Time
Base Salary: £23,000 - £25,000 per year.
Full/ Part time: Full Time
Pay: Monthly
Working hours: Monday to Friday 9 – 6
What will you be doing?
Advising and supporting customers through the application process of government schemes to reduce energy bills and improve quality of life within the community.
Manage calls and emails while providing advice from your training and updating CRM
You will be trained on funding parameters & how to understand the energy performance rating of a property and how energy efficiency can be achieved using home insulation, heating & renewable energy sources.
What type of person are we looking for?
Hard-working, committed, and friendly. We want people who can absorb information quickly and use that information in the execution of their role. We also offer a bonus structure for effectively executing your role. A "team player" attitude is mandatory. Our business operates efficiently and effectively. We want someone with a confident approach to learning new skills which will offer us new ideas, which we will happily listen to.
Responsibilities
- Delivery of excellent customer service by managing customers effectively
- Treat customers fairly by identifying customers' needs
- Work towards monthly KPI's to meet targets including call efficiency and quality
- Keep up to date with policies and products
- Build sustainable and growing relationships with our customers, be engaging in conversation and go the extra mile to ensure customers are happy with our service.
*Note* this role is not remote and you are required to be in the office.
What happens after I apply?
If your application is shortlisted for the position; our recruitment team will be in touch with you. We will try to call you first, so please be aware of any calls. If we are unable to reach you, we will leave you a text message and/or email to let you know we have tried to contact you.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Consumer Rights is an equal opportunity employer. We evaluate qualified applicants regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location: Bangor, Gwynedd
Job Type: Full-time
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Free parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Experience:
- telephone: 1 year (required)
Language:
- Welsh (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
