Entry Desk Team Member

Background to the role:

Welcoming over 100,000 visitors a year Exeter Cathedral is the principal church of the Diocese of Exeter and contains the Bishop’s seat which is the symbol of his authority. The Cathedral is run and managed by the Chapter supported by the College of Canons.

Purpose of the Role:

To ensure that all visitors to the Cathedral receive the highest standards of welcome and customer care. This role is the face of Exeter Cathedral. A positive, welcoming to all manner is crucial. Confident, you will sell the benefits of gift aid to all paying visitors, ‘upselling’ guidebooks, walk-round mini guides, audio tours and Tower/Roof Tours on the front Entry Desk. This role involves periods of lone working.

Duties and Responsibilities:

Members of the Entry Desk Team are responsible for:

• Welcoming all visitors to the Cathedral acting as an information point to all who enter.
• Selling admission tickets, guidebooks, audio tours and special tours.
• Explain and encourage all visitors to participate in the Gift Aid scheme.
• Operate the till (K3 Merac), including setting up of the daily float and cashing up in conjunction with the Retail staff.
• Maintaining the presentation of the Entry Desk, including external signage, as instructed by the Commercial Manager, ensuring that key items are appropriately displayed.
• To work as a member of the Retail team as required.
• Any other duties reasonably requested by the Commercial Manager and./or the Chief Operating Officer.

Candidate Profile

Essential:

• Experience of dealing with public.
• Able to demonstrate excellent communication and inter-personal skills.
• An ability to remain calm when under pressure.
• An ability to ‘think on your feet’ in response to unexpected situations.
• Must be in sympathy with the ethos of the Anglican Church.

Desirable:

• Experience of operating a cash till, cash handling and taking credit card payments.
• Experience in the retail sector or booking/box office.
• Language skills (especially German and French).
• Experience of working in a heritage visitor attraction.

Full training in this role will be provided.

Working Pattern

We operate a 3-week rolling rota. Bank holidays and weekends are working days. There may be an opportunity to increase the number of hours that you work, particularly over peak tourist season.

Job Types: Part-time, Permanent

Pay: Up to £11.44 per hour

Expected hours: 16 per week

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person