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Form of workThe Portfolio Group are working with a rapidly expanding Health Tech organisation based in the Manchester area, looking to take on a Credit Controller. They have seen year on year growth sitting at around the 20% mark and have consistently produced impressive company profits. This is a replacement role which take ownership of the Collections process and fit into an established finance team. The role will be best suited to a recent Graduate with a degree obtained relatable to finance, numeracy or industry experience looking to develop their knowledge.Daily motivation and drive to meet or exceed short term performance goals.Taking responsibility for own daily collection call schedule.Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same.Monitor performance against KPI's & SLA's and be able to explain deviations from targets including but not limited to:Movements in Aged Debtors profileActivity Stats (call volume, call time, email queue)CollectionsWork with the Development and Service Delivery Manager to identify training requirements and agree coaching schedules.Ensure direct call method is always the first collection contact attempted.Initiate escalation of account queries where resolution is outside Payment Team authority or advice required.Build and maintain a close working relationship with Customer services/client Experience and other business functions, to resolve all complaints to the clients' satisfaction.Liaise with internal stakeholders on account queries.Role MetricsAdherence to individual and team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders.Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements.To ensure a high level of attendance and punctuality.(phone number removed)CVINDCC
