Environmental Services Assistant - The Chimes

Purpose of the Role

The purpose of the Environmental Services Assistant role is to ensure the highest standards of cleanliness throughout the centre, front of house, back of house, car park and around the perimeter. This is the first and lasting impression of visitors to centre centre therefore an integrally important role to the centre presentation.

To work with other team members to clean the common areas safely and efficiently. You are responsible for the day to day cleaning of specifically agreed areas to the required standards.

You will be expected to operate cleaning machines (after training) and present a professional, friendly image at all times.

You will have the ability to work both individually and within a team. You will be capable of carrying out your duties without constant supervision and be proactive in ensuring your area of responsibility meets the highest possible standards of cleanliness and safety.

Key Responsibilities

• Have pride in the centre; ensuring that you deliver consistently high standards of customer service at all times, thereby promoting a professional and welcoming atmosphere
• Ensure good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure
• Use of various machines in accordance with requirements including scrubber dryers, rotary scrubber, escalator cleaners, pressure washers, vacuum cleaning machines etc
• To follow all of the departmental procedures and schedules correctly at all times
• To ensure that all waste is dealt with appropriately, emptying and cleaning bins when necessary. (Bins can weigh up to 3 kilos)
• To comply with all of the health and safety procedures for the department including COSHH – machinery check sheets, PPE etc
• Ensure the safe disposal of clinical waste and sharps as per policy
• To communicate and liaise with team leaders and colleagues to ensure a smooth running of the department
• To maintain all of the sanitary areas to the required standard, replenishing supplies as required
• To report any maintenance defects relating to the building and its fixtures and fittings
• Cleaning of all public accessible areas
• Sweeping, mopping and cleaning floors (both inside and outside)
• Cleaning public and staff toilets (both male and female)
• Emptying bins and removing rubbish
• Cleaning low level windows and glass
• Cleaning walls (including pillars) and signage (both internal and external)
• Cleaning stairs, stairwells, ramps, lifts and escalators
• Cleaning of staff rooms, facilities, offices, control room and kitchens and where appropriate external entrances, perimeters and walkways including gardening areas
• Cleaning corridors and back of house areas
• Cleaning barriers, vending machines, fixtures and fittings
• Waste; sorting into appropriate containers, removing cardboard and other items for recycling
• Completing daily forms to support work carried out
• To attend meetings and training provided on operational related subjects
• Compliance with all work-related health and safety regulations at all times
• Any other reasonable task requested by a member of the supervisory/management team
• Be aware of your responsibilities and adhere to all company’s safety guidelines including wearing of all personal protective equipment
• Undertake any further duties as requested by any member of the supervision / management team

You are an ambassador for the centre and for Environmental Services, and as such you will actively promote recognition for the team, the centre, and the wider business through your exemplary behaviour

Skills, Knowledge and Experience

• Confident/friendly disposition
• Ability to handle heavy equipment and machinery used in cleaning
• Ability to walk, bend, push, pull and lift repetitively during working hours
• Self-motivated with ability to identify and complete needed tasks without direct supervision

• Good communication skills both verbal and written

• Flexible/supportive team player

Qualifications and experience:

Essential:

• 1 to 3 years’ proven experience working as a cleaner

• Knowledge of cleaning chemicals, proper storage and disposal methods

Desirable:

• Cleaning related qualifications such as BICS
• Knowledge of COSHH policies and procedures
• Excellent customer care skills

Working Hours - 40 hours per week on rota basis 

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Please see our Benefits Booklet for more information.