Address
Form of work
Salaryur client, based in Mallusk are looking for Eo2 to join their team
Job Description:
Duties in these sections include:
Allocating work/managing workloads, according to business area priorities.
Ensuring work is processed in accordance with Veterinary Service Animal Health Group (VSAHG) staff instructions.
Measuring performance against VSAHG KPI’s.
Dealing with complex customer queries (including at the front desk), and herd register checks.
Removal and allocation of IRM restrictions on herds/animals as required.
Developing staff competences and skills levels.
4.3Corporate duties include:
Ensuring performance management responsibilities are undertaken to the required standards/timescales.
Adhering to absence management policies.
Ensuring staff receive appropriate training and development.
Ensuring adherence to information management/security policies (GDPR).
Undertaking premises-related duties, e.g. risk assessments. Ensuring that the work environment is safe.
Ensuring completion of KPI & Quality Assurance checks and maintaining records of completion.
Holding regular team meetings.
Attend and, when required, minute management meetings.
Ensuring compliance within the requirements of DAERA’s Customer Service Standards, e.g. Telephony and Written Communication Guidelines.
Managing own personal development and gaining an understanding of the other EO2/EO1 roles within the office.
- 5 GCSEs Including Maths and English (certificate proof)
- Excellent IT skills, including use of Microsoft Word and Excel
- Good communication skills
- Ability to use own initiative
Rate of Pay - £14.50ph (weekly)
Location - Mallusk
Start Date - ASAP
Length of Contract - Up to 51 weeks
Work Pattern:
- 37 hours - Mon to Fri 9-5
Alana McCoy
